Customer Service Representative

Call Center Representative

We are seeking a dedicated and customer-focused Call Center Representative to join our team. This onsite role requires strong communication skills, problem-solving capabilities, and a passion for assisting others. The ideal candidate will handle a high volume of inbound and/or outbound calls, providing exceptional service to customers while maintaining accurate records in our systems.

Call Center Representative Key Responsibilities:

• Handle inbound and/or outbound calls to assist customers with inquiries, complaints, or requests related to products or services.
• Provide accurate information and resolve customer issues in a timely and professional manner.
• Update and maintain customer information in various databases.
• Adhere to company policies, procedures, and quality assurance standards.
• Meet or exceed key performance indicators (KPIs) such as average handle time (AHT), quality assurance (QA) scores, and schedule adherence.
• Collaborate with team members and supervisors to ensure customer satisfaction and continuous improvement.

Call Center Representative Qualifications:

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Excellent interpersonal and problem-solving abilities.
• Ability to work onsite 5 days a week.
• Basic computer skills and familiarity with customer service software or CRM systems.
• Previous customer service or call center experience is a plus but not required.
• Bilingual is preferred.

Work Environment:

• Onsite position, requiring daily attendance at the office.
• Fast-paced, team-oriented environment.

This role is ideal for individuals who thrive in a structured setting and are passionate about delivering outstanding customer service.