Contract Operations Representative

Contract Operations Representative

LaSalle Network has partnered with a home warranty company for a Contract Operations Representative. The Contract Operations Representative will be responsible for completing the day-to-day operations of the Business Operations team. This includes the timely and accurate processing of contract enrollments for customer accounts. This position will enter, review, analyze, and resolve problem enrollments. This includes the timely and accurate processing of enrollment disputes, return mail, and correspondence for customers. This position requires a strong attention to detail, experience with financial transactions relating to enrollment workflow, and ensuring adherence to all best practices on contract enrollment processes while providing excellent customer experience. Responsibilities include but are not limited to:

• Responsible for taking an active approach in daily tasks and responsibilities.
• Responsible for managing the process of receiving, tracking, batching, scanning of mail.
• Responsible for managing the credit card PCI compliance data entry in the Naperville Compliance Room.
• Responsible for managing the scanning of mail for AWD workflows.
• Ensure enrollment and cancellation processes performed in compliance with defined processes and controls.

Experience and qualifications of the role:

• 2+ years of experience in contract enrollment and cancellation processing.
• 2+ years progressive experience in Contract Operations, Customer Service, Accounts Receivable, Accounts Payable or Billing.
• Collaboration with cross functional departments.
• Multi-tasking multiple initiatives and meeting deadlines that comply with business initiatives while maintaining the existing customer experience.

If you are interested, please apply today! Recruiting Manager Jamie Pinones.

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply Chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided.