Part - time Guest Services Representative - Courtyard By Marriott

Part-Time Guest Services Representative - Courtyard by Marriott

High Hotels Ltd., is a leading operator of select-service and extended stay hotels across PA & NJ. We strive to maintain the highest standards in guest service and overall product quality.

As a Guest Services Representative for High Hotels LTD., you are required to positively represent the hotel to the guest by responding courteously and efficiently to guest needs, acting as a source of information about the hotel and local area, and assisting guests during arrivals and departure. You will also be responsible for operating the switchboard and handling departmental accounting and financial transactions as they relate to this position.

This position will be located at the Courtyard by Marriott on Hospitality Drive in Lancaster, PA.

We are seeking a reliable part-time candidate (approximately 16 hours per month) with flexible availability to work shifts from 7:00 AM to 3:00 PM and 3:00 PM to 11:00 PM. Weekend and holiday availability is required for this role. Weekends include a $2/hour shift premium! Starting Rate: $15.40/hr. Potential for increase is based on experience.

Areas of responsibility for our Guest Services Representatives include:

• Responding to guest requests and inquiries.
• Taking, modifying, and canceling guest reservations.
• Communicating hotel facilities and services to all guests.
• Providing information on the local area and points of interest.
• Assisting guests with arrivals and departures.
• Answering front desk phone.
• Cash handling.
• Will cross-train in Bistro to provide coverage in that department as well.

Our next team-member will ideally possess the following educational and work qualifications:

• A high school diploma or general equivalent (GED) preferred.
• The ability to work in both a team environment and independently.
• Customer service experience.
• Strong math, reading, and communication skills.
• Availability to work weekends and holidays is required.

Working for The High Companies: At High Hotels co-workers always come first. This belief is as strong today as it was when The High Companies was founded over 90 years ago!

• You are eligible for Hilton or Marriott room discounts
• You are eligible for Perfect Attendance Awards
• You are eligible to utilize our Health Coach and Registered Dietician
• Employee Assistance Program (EAP) with Aetna Resources for Living
• You are eligible to participate in the company's 401k retirement savings plan
• You are eligible to participate in Coworker Activity Committee (CAC) events
• You are eligible to nominate and to receive the Good Measure Award
• High Five
• Safety Shoe Reimbursement