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Service Desk Technician

Maintain and aid with audio visual technology in conference rooms and organizational events.
New YorkCharlotte
Mid-Level
3 weeks ago
The GIST

The GIST

The GIST provides sports content, experiences, and community for women.

✨ About The Role

- Provide technical support for incoming requests and issues related to systems, software, cybersecurity, and hardware - Troubleshoot and resolve issues related to end-user laptops, servers, networking hardware, printers, and more - Perform routine maintenance tasks, install and configure new software and hardware, and monitor the performance of IT infrastructure - Work closely with other members of the IT Service Desk team to monitor, analyze, and respond to IT tickets, security events, and incidents - On-call support required as part of the rotation for high-priority tickets during nights and weekends

⚡ Requirements

- Experience providing technical service desk support for at least 2 years, with a strong understanding of Windows OS, MacOS, Microsoft 365, Teams, and Active Directory - Ability to manage time effectively, multitask, and prioritize tasks in a fast-paced environment - Excellent customer service skills with a customer-oriented attitude and strong communication and interpersonal skills - Bachelor's degree in Computer Science, Information Technology, or related field - Professional certifications from entities such as HDI, CompTIA, or Microsoft are a plus
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Service Desk Technician
New YorkCharlotte
Support
About The GIST
The GIST provides sports content, experiences, and community for women.