B2B Partnerships Operations Manager

B2B Partnerships Operations Manager

Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world's favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We're part of the Tripadvisor Group and proud to be building a diverse, people-first culture where "respect", "ownership", "growth" and "better together" values thrive. If you're passionate about food, technology, and making a real impact, your seat at the table is ready.

What you will do:

TheFork works with a wide range of partners to expand its value proposition and address key restaurant needs, including technology, marketing & visibility, and payment or financing solutions.

As Partnerships Operations Manager, you will own partnership operations and drive their strategic expansion to maximize business impact for TheFork. The role combines three core dimensions:

1. Existing partnership management
• Own day-to-day partnership management and internal coordination
• Grow existing partnerships and scale operations
• Monitor performance
2. Partnership expansion
• Identify and assess new partnership opportunities
• Source and onboard new partners
• Structure commercial deals and manage contract negotiations
3. Project management
• Lead key partnership-related initiatives aligned with TheFork's strategy
• Define project scope, milestones and timelines, and ensure timely execution
• Coordinate cross-functional stakeholders (Sales, Ops, Product, Tech, Legal, Finance, etc.) to drive alignment and impact

You Must Meet These Critical Qualifications

• Proven ability to negotiate and structure commercial partnerships, ideally through experience in procurement, strategic sourcing, business development, or partner/vendor management
• Strong experience leading cross-functional initiatives, from scoping and planning to execution and rollout
• Excellent stakeholder management and communication skills
• Hands-on, execution-focused mindset with strong ownership
• Fluency in English and Italian
• 3-5 years of professional experience in a similar role or sector

You Can Impress With These Additions

• Fluency in French and/or Spanish
• Experience in a tech / marketplace environment
• Curious, growth-oriented mindset with a strong desire to learn and evolve alongside the business
• Genuine interest in the food and restaurant industry

What we offer you:

An awesome team

A permanent contract (that can be useful in life)

Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

Competitive fixed salary and bonus

Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

International teams and a multicultural environment spanning 10 offices across Europe

Highly inclusive working environment

Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc

Continuous learning and development programs

Free access to the Calm app to help you build resilience wherever you are in your mental health journey

Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

A program dedicated to helping you have the best work/life balance

Health insurance fully covered by the company

Life & Disability Insurance at no cost to the employee

Amazing offices with dining, a coffee point on each floor, and leisure area

Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.