Senior Manager, Business Operations

Senior Manager, Business Operations

The Farmer's Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We're starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers' doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future. To date, The Farmer's Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

What We Stand For and Where You'll Come In

As the Senior Manager, Operations Business Management focused on Treats & New Ventures, you'll play a pivotal role in driving execution of high-priority initiatives tied to the company roadmap. This role combines technical expertise with strong project management discipline to ensure successful commercialization, yield improvement, and process design. You'll collaborate cross-functionally with Technical Operations, Growth, R&D, and Finance to translate strategic initiatives into operational reality.

This position is ideal for a highly analytical, technically minded, and action-oriented leader who thrives at the intersection of supply chain and innovation. You'll bring rigor to operational readiness, de-risk launches, and accelerate execution for our most important growth categories. This role reports to the Senior Director of Supply Chain Strategy.

How You'll Make An Impact

• Lead Treats & New Ventures initiatives end-to-end, ensuring roadmap projects move from concept to commercialization with strong operational readiness.
• Provide technical expertise on operational improvement, process design, and equipment needs while developing and implementing launch readiness tools that adhere to stage gate processes and include post-launch reviews to ensure scalable, efficient, and successful launches.
• Demonstrate strong influence management skills to lead commercialization and optimization efforts in partnership with Growth, FP&A, R&D, and Ops by documenting, communicating, and presenting supply chain scope, capabilities and goals.
• Drive cross-functional alignment with Growth, Technical Ops, R&D, and Finance, ensuring project scope, goals, and timelines are clearly defined and met.
• Assume a leading role in project prioritization activities relative to strategic company initiatives, including core growth, cost improvements, and new product development.
• Create and deliver executive-level presentations, clearly communicating project progress, risks, and recommendations to leadership.
• Own and manage multiple projects simultaneously, ensuring timely delivery, budget and quality adherence, while analyzing operational performance data (capacity, efficiency, quality, cost) to surface insights that improve execution and margin outcomes.
• Analyze datasets related to operational performance within the supply chain strategy vertical, including but not limited to, capacity, productivity, efficiency, quality, and cost metrics. Interpret data trends, patterns, and outliers to uncover insights and opportunities for improvement.
• Streamline processes and remove bottlenecks by applying continuous improvement tools and methodologies.

We're Excited About You Because

• You have a BS degree in Finance, Supply Chain, or related field, and 7+ years of experience in finance, project management, supply chain, or related roles, with a focus on direct-to-consumer operations.
• You have in-depth knowledge of Lean and Six Sigma methodologies and tools.
• You have excellent analytics and presentation skills and a proven track record of translating data-driven insight into action and consumer-facing impact.
• You are proficient in data analysis tools and techniques, such as SQL, Python, R, or advanced Excel.
• You have clear, confident and persuasive verbal & written communication skills when working with a diverse group of cross-stakeholders
• You're an owner, have excellent problem-solving skills and can prioritize tasks effectively, with a strong attention to detail
• You are a strong problem-solver and take a proactive approach to overcoming operational challenges.
• You are adaptable and resilient, able to operate autonomously in a dynamic and rapidly evolving business environment.
• You have proven experience in continuous improvement project management.

Office Guidelines

We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement.

Our Belonging Philosophy:

At TFD, we believe Belonging is a shared commitment to creating a workplace where every person feels respected, valued, and empowered to be themselves. When people feel a true sense of belonging, they do their best work, take smart risks, and bring forward diverse perspectives — leading to stronger decisions and deeper relationships. We anchor this belief in a simple phrase: "Everyone's welcome at the dog park." No matter your background, identity, or role, there's space for you here. There's no one way to show up at the dog park— just shared space, mutual respect, and the freedom to be yourself. Being included is just the beginning, it's about contributing your voice, growing through challenges, and building trust through shared goals. This philosophy guides how we lead, how we hire, how we communicate, and how we grow. We continuously evaluate to ensure we are creating a consistent experience that cultivates belonging for all employees, from hiring and performance reviews to talent development. We also believe Belonging happens in everyday moments of connection; lunch with a new teammate, a shared laugh, or a quick story about your weekend. Our structure includes biannual employee surveys, manager training, TFD camps, and support from Humans to ensure we're listening and learning from our Team.

Together, these efforts reflect what Belonging means at TFD: a culture where everyone can thrive.

A Few of Our Best Benefits

• Dog-friendly office in Greenwich Village
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Company supported mental health benefits
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically. For this role the anticipated hiring base compensation range is $146,000 - $160,000 USD Annual and the compensation offered will include a robust market competitive package of base and equity. In addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer. This range is representative of NYC Market Data if you are applying to this role outside of the NYC area the range may change.

Equal Employment Opportunity Statement

The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights .

Reasonable Accommodations

TFD complies with applicable federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a