Human Resources Front Desk - Dollywood Parks & Resorts - Part Time Year Round

Human Resources Front Desk - Dollywood Parks & Resorts - Part Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Human Resources Front Desk Host for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Human Resources Front Desk Host checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Summary of Essential Functions and Responsibilities

• Answer phones, relay messages, and greet applicants, visitors and vendors in a pleasant, professional and polite manner, while providing information as needed
• Provide computer assistance to applicants with completing applications or forms online
• Greet and assist job candidates. Contact company representative conducting interview and give pertinent directions to candidates
• Provide computer assistance to Hosts accessing internal sites or other forms online
• Organize office appointments, applicant flow and interviews
• Administer pre-employment tests such as typing and Excel proficiency
• Be knowledgeable of and assist with employment functions to include, but not limited to, application, interview, and hiring processes
• Serve as a source to Dollywood Company Hosts by assisting with and resolving questions about company programs and policies
• Assist HR team with scheduling appointments and directing visitors to the appropriate representative
• Assist with multiple Host recognition/appreciation events for all properties
• Maintain excellent relationships with other teams
• Respond, copy, and file daily correspondence in timely manner
• Assist in recruiting and retention projects such as: Job Fair, Rehire letters, Rehire Processing Days, Transfer Day
• Keep work area and front office neat and clean; vacuuming, dusting and disinfecting common spaces
• Run errands on campus and to all Dollywood properties
• Pick up and deliver inter-office mail as needed
• Assist with additional HR processes and programs as needed
• Use HR software systems to assist HR functions
• Maintain confidentiality at all times to ensure that there is no release of information pertaining to records and plans of any other matter without approval

Education and Experience Required

• Must be 18 years of age
• High School Degree or equivalent
• Minimum of 1-year experience in an office environment in a similar, service-oriented position
• Proficient with Microsoft Word, Excel, Outlook, Internet, Google Docs
• Type 35 WPM
• Experience with various office equipment
• Exceptional written and verbal communication skills
• Familiarity with requirements for compliance with federal, state and company rules and regulations

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working outdoors
• Able to operate/drive a company vehicle with valid TN driver's license and insurance
• Able to meet the physical demands of the job
• Able to spend considerable time walking and communicating to others
• Able to bend, reach, and stretch repeatedly throughout the day
• Able to lift up to 25lbs occasionally
• This position requires evenings and occasional Saturdays

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.