Customer Service Representative

Customer Service Representative

Be the Voice of Exceptional Service - Join R Plumbing LLC as a Customer Service Representative! Job Title: Customer Service Representative Company Name: R Plumbing LLC Salary: $16.00 - $25.00+ per hour (DOE)

Job Overview: R Plumbing LLC is seeking a detail-oriented and personable Customer Service Representative to become a key member of our growing team. In this role, you'll serve as the first point of contact for customers-answering calls, scheduling service appointments, and helping ensure smooth coordination between clients and our plumbing technicians. As the business grows, you'll also support light bookkeeping and administrative functions to keep operations running efficiently. If you're organized, motivated, and take pride in providing excellent service, this is the role for you.

Who We Are: R Plumbing LLC is a trusted plumbing company serving residential and commercial clients throughout South Central Wisconsin. We're known for delivering high-quality workmanship with a personal touch. While our plumbing team is out solving problems in the field, our office team keeps the engine running-making sure every job is scheduled, every customer is heard, and every detail is handled with care. At R Plumbing, we combine a professional service model with a close-knit, supportive work environment.

Key Responsibilities

• Answer incoming customer calls with professionalism, warmth, and empathy.
• Schedule jobs and coordinate effectively between clients and field technicians.
• Respond to inquiries, concerns, and service requests with efficiency and care.
• Keep detailed records of communications, schedules, and job information.
• Support bookkeeping and administrative tasks, including invoicing and expense tracking (training provided).
• Use G-Suite tools (Docs, Sheets, Gmail, Calendar) to manage scheduling and documentation.
• Contribute to daily office operations and collaborate with teammates to ensure a smooth workflow.

Qualifications

• Minimum 1 year of customer service experience required.
• Bookkeeping experience is a plus-but not required (training will be provided).
• Comfortable with G-Suite (Docs, Sheets, Gmail, Calendar).
• Strong general computer and tech skills.
• Excellent verbal communication and interpersonal skills.
• Detail-oriented and highly organized.
• Motivated, dependable, and eager to grow in your role.
• A sense of humor and appreciation for a positive, team-focused environment.

Benefits

• Flexible scheduling to support work-life balance.
• Remote work opportunities with occasional in-person needs.
• Paid training and mentorship for career development.
• Friendly, family-style team environment.
• Opportunity to grow with a fast-growing, locally owned company.

Schedule

• Flexible schedule, Monday to Friday.
• Occasional schedule adjustments may be needed.

Work Location

• Primarily remote.
• Occasional in-person needs in Watertown, WI.

Equal Employment Opportunity: We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.