Customer Service Representative

Customer Service Representative

Customer Service Representative is responsible for processing orders, addressing customer inquiries and complaints, and acting as a liaison between the client and the company's internal departments.

Order processing: Receive, process, and track customer orders, managing them through the entire cycle to invoicing and on-time delivery.

Customer liaison: Serve as the primary point of contact for customers, communicating information regarding their accounts and orders to internal departments, such as sales and production.

Request coordination: Coordinate customer requests for information on product specifications, availability, shipping, quotes, and estimates.

Complaint resolution: Investigate and resolve customer issues and complaints, including billing adjustments. Escalate complex problems to management or other departments as needed.

Record maintenance: Maintain accurate and organized customer files and detailed records of all interactions and transactions.

Inventory management: Manage and reconcile on-hand inventory levels against customer orders and forecasts.

Product knowledge: Develop a thorough understanding of Pacpro's products and services to provide accurate and knowledgeable support to customers.

Requirements:

Education: A high school diploma.

Experience: Previous experience in a customer service role, preferably with experience in a manufacturing environment or handling customer orders.

Technical skills: Strong working knowledge of computer systems, including Microsoft Office (Word, Excel, and Outlook), and familiarity with order entry or Enterprise Resource Planning (ERP) systems.