Sales And Client Success Representative / Représentant(e) Des Ventes Et De La Ré

Sales And Client Success Representative (Bilingual Is A Prerequisite)

The Canadian Press is Canada's trusted news leader with approximately 200 journalists providing fast, accurate and impartial reporting to keep Canadians informed for more than a century. We are the exclusive distributor in Canada for international news from The Associated Press and along with AP news, our bilingual, multimedia news content is licensed and published by digital, broadcast and print media clients such as The Globe and Mail, Toronto Star, La Presse, CTV, CBC, Yahoo, MSN, Huffington Post and many more.

Through more than eight million photos and video from CP, AP and other leading agencies worldwide are available for media and creative professionals to find, buy and download from Canada's largest editorial collection of visuals. Every day, thousands of new assets are added, capturing everything from breaking regional, national and international stories to the biggest events in politics, sports, business, entertainment, health and lifestyle.

We are seeking a highly motivated and detail-oriented Sales And Client Success Representative (Bilingual) to join our dynamic Sales & Marketing team. This client-facing role is ideal for a driven, service-oriented professional with exceptional communication skills in both French and English, and a strong ability to understand and respond to customer needs.

As the first point of contact for our French-speaking clients, you will play a key role in licensing our copyrighted photos, text, and video footage. You'll guide clients through the licensing process, ensuring a smooth and positive experience from initial inquiry to final transaction.

Your responsibilities will include helping clients navigate CP's digital platforms, enabling them to easily locate, access, and license the content they need for their approved properties. In addition to providing excellent service, you'll also contribute to revenue growth through outbound sales efforts and upselling opportunities.

Responsibilities

• Act as the primary point of contact for inbound licensing inquiries from French-speaking clients via email, phone, and online platforms.
• Guide clients through the full licensing process—including content discovery, pricing, contract negotiation, and usage rights.
• Proactively conduct outbound sales to promote CP's content archive to prospective and existing French-speaking clients.
• Manage, nurture, and grow licensing relationships with clients in French-speaking markets.
• Promote and sell usage rights for CP's copyrighted content as well as approved third-party materials.
• Deliver bilingual (French/English) customer service and technical support related to content licensing and usage.
• Support clients in navigating CP's digital platforms for content discovery, access, and downloads.
• Communicate effectively to understand client needs and deliver tailored licensing solutions.
• Maintain a strong understanding of CP's client portfolio and the platforms they are licensed to use.
• Collaborate cross-functionally with internal departments to ensure smooth client onboarding and ongoing satisfaction.
• Stay up to date on copyright laws, licensing best practices, and usage guidelines (training provided as needed).

Skills And Experience Required

• Fluency in French and English (spoken and written).
• Strong verbal and written communication skills, with the ability to clearly explain licensing terms and processes.
• Proven ability to build and maintain positive client relationships.
• Minimum 2 years of experience in sales, account management, or client services, ideally within media, licensing, publishing, or a related field.
• Experience with inbound and outbound sales, including lead generation and upselling.
• Demonstrated ability to manage a client portfolio and drive revenue growth.
• Familiarity with copyright law, content licensing, and usage rights is strongly preferred (training can be provided).
• Strong organizational and time management abilities, capable of juggling multiple clients and priorities.
• High attention to detail in documentation, pricing, and client communication.
• Familiarity with CRM tools and content databases (e.g., Salesforce, Netsuite or similar).
• Knowledge of the media, journalism, or content distribution industries is a plus.
• Experience working with archives, editorial content, or digital media assets is an asset.

Please apply by November 16, 2025.

Committed to diversity, equity and inclusion

The Canadian Press is an equal opportunity employer. We are committed to fostering an inclusive, barrier-free and accessible environment and support the goals of employment equity. We respect all diverse groups, including but not limited to women, Indigenous Peoples, members of visible minorities and people with disabilities.