Représentant(e) - Service À La Clientèle

Customer Service Representative

Is this job for you?

Are customer service one of your priorities?

Do you enjoy solving problems and finding solutions?

Do you like interacting with people?

Brick is looking to expand its customer service team. We need enthusiastic people with an excellent customer-focused attitude! Team spirit and the willingness to grow in a wonderful career is a winning combination! An enriching experience awaits you at one of our fabulous stores! This position reports directly to the director of operations.

Responsibilities

• Answer customer questions and offer solutions in a courteous and professional manner.
• Follow up with customers to identify and meet their needs.
• Promote customer loyalty by providing exceptional customer support.
• Maintain a high level of excellence for the organization and customer service.
• Promote teamwork in all departments.
• Make constant follow-ups with customers on the progress of customer service related issues.
• Handle warranty claims for furniture.
• Understand all the policies and procedures of The Brick Group and comply with them.
• Review operational reports every day and make appropriate follow-ups.
• Ensure customers are 100% satisfied.
• Help in the training of new members of the operations staff.
• Handle customer complaints regarding service and offer solutions.
• Improve store profitability and efficiency.

Qualifications

• High school diploma or equivalent
• Customer service focused with good team spirit
• Ability to multitask and maintain organization
• Proficiency in computers and Microsoft Office programs
• Flexibility to work all shifts, including evenings and weekends, as needed
• Exceptional communication skills, written and verbal (French and English)

Being bilingual (French, English – spoken and written) is necessary for frequent interactions with English and French speaking customers, colleagues, and/or internal partners/suppliers across Canada.

Why The Brick?

• A flexible and comprehensive benefits program including health care, dental and paramedical services for you and your family.
• Competitive remuneration corresponding to your experience
• Career growth potential with plenty of access to personal and professional development
• Employee discounts
• A dynamic environment to demonstrate your leadership skills.

If you wish to apply for this position, please contact our recruitment team at emplois@thebrick.com.

Attach your CV and explain to us why you would be an ideal candidate for Brick!

Brick is committed to implementing fair and accessible employment practices and to accommodating the needs of persons with disabilities throughout the recruitment, application, and selection process. If you require accommodation at any stage, please inform the recruitment manager or contact hrhires@thebrick.com.