Représentant(e) - Service À La Clientèle

Customer Service Representative

Is this job for you? Le service à la clientèle est l'une de vos priorités? Aimez-vous résoudre les problèmes et trouver des solutions? Vous aimez interagir avec les gens?

Brick seeks to expand its customer service team. We need enthusiastic individuals with an excellent customer-focused attitude! Team spirit and a willingness to grow within a wonderful career is a winning combination! An enriching experience awaits you in one of our fabulous stores! This position reports directly to the director of operations.

Responsibilities

• Answer customer questions and offer solutions in a courteous and professional manner.
• Follow up with customers to identify and meet their needs.
• Promote customer loyalty by providing exceptional customer support.
• Maintain a high level of excellence for the organization and customer service.
• Promote teamwork across all departments.
• Conduct constant follow-up with customers on progress related to customer service issues.
• Handle warranty claims for furniture.
• Understand all Groupe Brick policies and procedures and adhere to them.
• Review operational reports daily and make appropriate follow-ups.
• Ensure customers are 100% satisfied.
• Help train new members of the operations team.
• Handle customer complaints regarding service and offer solutions.
• Improve store profitability and efficiency.

Qualifications

• High school diploma or equivalent
• Customer service focused with good team spirit
• Ability to multitask and maintain organization
• Proficiency in computers and Microsoft Office programs
• Flexibility to work all shifts, including evenings and weekends, as needed
• Exceptional communication skills, both written and verbal (French and English)

Being bilingual (French, English – spoken and written) is necessary for frequent interactions with English and French speaking customers, colleagues, and/or internal partners/suppliers across Canada.

Why The Brick?

• A flexible and comprehensive benefits program, including health, dental, and paramedical services for you and your family.
• Competitive compensation corresponding to your experience.
• Career growth potential with plenty of access to personal and professional development.
• Employee discounts.
• A dynamic environment to demonstrate your leadership talents.

Postulez maintenant

If you wish to apply for this position, please contact our recruitment team at emplois@thebrick.com.

Attach your resume and explain why you would be an ideal candidate for Brick!

Brick is committed to implementing fair and accessible employment practices and to accommodating the needs of people with disabilities throughout the recruitment, application, and selection process. If you require accommodation at any stage, please inform the recruitment manager or contact hrhires@thebrick.com.