Supervisor - Banquet Operations

Supervisor - Banquet Operations

The Supervisor - Banquet Operations plays a key role in ensuring the success and smooth operation of events. They are responsible for coordinating and overseeing all aspects of their assigned events. This includes providing direction to the Banquet Servers and managing their movement throughout the events. The Supervisor - Banquet Operations works closely with the sales team, the kitchen staff, stewarding, servers, vendors, and event hosts to ensure that the agenda is executed according to guest expectations. They also ensure that the Banquet team completes all necessary side work and cleans all storerooms at the end of each shift. Additionally, the Supervisor - Banquet Operations is responsible for providing recaps and follow-up after each event.

Qualifications:

• Previous experience in banquet operations or event management is required.
• Strong organizational skills and the ability to multitask effectively.
• Excellent communication and interpersonal skills to work effectively with staff, clients, and vendors.
• Ability to lead and manage a team to ensure the smooth running of events.
• Knowledge of food and beverage operations, including service and safety guidelines.
• Detail-oriented with a focus on providing exceptional customer service.
• Flexibility to work evenings, weekends, and holidays as required.
• Proficient in computer applications and event management software.

Responsibilities:

• Coordinate and oversee the overall success of assigned events.
• Provide direction to the Banquet Servers and manage their movement throughout events.
• Work closely with the sales team, kitchen staff, stewarding, servers, vendors, and event hosts to ensure the agenda is executed according to guest expectations.
• Ensure the Banquet team completes all associated side work and cleans all storerooms prior to the end of each shift.
• Provide recaps and follow-up at the end of each function, detailing the day's/night's event.
• Maintain a professional and customer-focused approach at all times.
• Adhere to food and beverage safety and service guidelines.
• Handle any issues or concerns that arise during events, ensuring prompt resolution.
• Assist in training and development of Banquet Servers.
• Stay updated on industry trends, best practices, and new technologies related to banquet operations.