Manager - Guest Services

Guest Services Manager

Job Summary: The Guest Services Manager will oversee all aspects of valet parking and luggage handling operations. They will serve as the main point of contact for the department and work to ensure high-quality services for all guests. Must be able to work a flexible schedule between 6AM until 11:30PM, including weekends and holidays.

Responsibilities:

• Create daily operating plans for valet parking and luggage handling operations to ensure efficient and effective services for guests
• Track and document operational trends to optimize operations and enhance guest experience
• Train and supervise new team members to ensure high standards of performance
• Observe daily service procedures to identify areas for improvement and implement necessary adjustments
• Control revenue and expenses to ensure profitability and effective use of resources
• Ensure that departmental operating systems are accurately utilized
• Provide daily oversight of team performance, ensuring that high-quality services are provided at all times

Qualifications:

• Bachelor's degree in Hospitality Management or related field
• Strong leadership and interpersonal skills
• Ability to work under pressure, handle multiple priorities, and meet deadlines
• Excellent communication and problem-solving skills
• Passion for providing exceptional customer service