Community Support Assistant - Part Time, 6 Month Contract

Community Support Assistant

We're on the hunt for some talented and enthusiastic individuals to support the rapid growth of our online Home Tester Club community around the world.

Home Tester Club is a technology platform that allows consumers to rate, review and try products from leading FMCG companies and then amplifies that consumer feedback in a variety of ways. It is a truly global platform in the ratings and review space with nearly 5.5 million members globally.

As a Community Support Assistant, you'll play a key role in ensuring a positive and trustworthy experience for our members. This entry-level role involves managing member inquiries, moderating user-generated content, and helping to identify potential fraudulent activity within the community. You'll work as part of a small, friendly team based in Kuala Lumpur, collaborating with colleagues across multiple regions.

No prior work experience is required - we're looking for someone who is organized, proactive, and has a sharp eye for detail. Full training will be provided. This is a part-time position, typically 25–30 hours per week over five days. Typical shifts are expected to be either 7:00am–1:00pm or 5:00pm–10:00pm to support our global operations, making this role ideal for someone seeking flexible hours - perhaps to supplement income or balance work with family commitments.

The Brand Power Company (a WPP company) is the world's leading provider of endorsement advertising platforms across television, digital and social. We're big fans of authenticity. Not just in the solutions we provide clients globally, but in the people we welcome to our team. Genuine team players up for collaborating, creating and celebrating awesome results for our business.

We know passion beats pretense and that it's the down-to-earth who best step up to any challenge. We champion diversity. We collaborate across thirteen offices worldwide. We're expanding into new markets. We champion flexibility.

With more than 100,000 staff based in 110 different countries, WPP is the world's largest creative transformation company and is home to some of the biggest communications, advertising and media agencies, including Ogilvy, GroupM, Grey and Wavemaker. A career with The Brand Power Company opens up endless opportunities to learn and grow within a powerful network of WPP brands.

Key Responsibilities:

• Support Ticket Management
• Fraud Monitoring & Member Status Management
• User-Generated Content (UGC) Moderation

What you can do is more important to us than what you have done previously. We value an open mind, a desire to succeed, and good old-fashioned hard work over a laundry list of skills. If you think you have what it takes but don't tick every box, then we absolutely encourage you to give us a shot. We'd love to meet and get to know the real you, as well as see what else is in your toolbox.

Our Qualifications and Experience Wishlist:

• Fluent in English (written & verbal); open to using AI tools for translation when reviewing content from non-English markets
• Highly organized with the ability to manage multiple inboxes and workflows
• Detail-oriented and can notice inconsistencies and red flags quickly
• Comfortable with repetitive tasks at times
• Proactive communicator who is not afraid to ask questions
• Excellent written and verbal communication skills are essential
• Initiative, drive, common sense, creative flair, and flexibility essential
• Must have the legal right to work in the country this role is based in

And the nice to haves:

• Multilingual is an asset (please indicate if you fluently speak any languages besides English)
• Experience with customer support tools or moderation platforms
• Familiarity with online communities or social media platforms
• Interest in consumer products, e-commerce, or digital platforms

Our Benefits:

• Competitive salary of circa RM 15 per hour
• Hybrid work model from home/office (e.g. 1-2 days at the office, 3-4 days from home)
• Entry-level friendly - full training provided
• Paid leave entitlements
• 6 month temporary contract with global opportunities
• Be part of a global community that helps share real-world decisions

We're Big Fans of Authentic

Diversity and inclusion is fundamental to who we are, and what has always made us tick. We recruit and reward people based on capability and performance. We don't discriminate based on race, gender, sexual orientation, gender identity and/or expression, lifestyle, age, educational background, national origin, religion or physical ability. We believe treating everyone with authenticity and respect simply gives us the best chance of delivering success.