Customer Service Representative (junior Estimator)

Customer Service Representative

We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.

Job Description:

The customer service representative is responsible for providing an exceptional customer experience, in person, over the phone and emails. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team.

Key Job Responsibilities:

• Ensure consistent execution of wow operating way plan.
• Provide friendly customer service over the phone, in person and over email.
• Schedule appointments for vehicle repair using our repair management system.
• Ensure timely processing of insurance assignments.
• Prepare repair order with proper documentation.
• Record all communication with customers or insurance partners during the repair process using ASE.
• Manage car rental information.
• Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.

Minimum Education and/or Experience Required for the Job:

• High school diploma.
• Minimum: 1 year customer service experience, ideally in automotive industry.

Required Knowledge, Skills, & Abilities:

• Communicate effectively, both verbally and in writing.
• Ability to multitask and function well in a fast-paced environment.
• Enthusiastic and friendly demeanor.
• Strong knowledge of Google platform and Microsoft Office.
• Strong attention to detail with a high degree of accuracy.

Other Requirements:

• Valid driver's license required.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

Compensation is commensurate with skill, education and experience.