Patient Service Representative

Patient Service Representative

The Patient Services Representative provides customer service support to both internal and external customers. Duties include working directly with patients to assist with the admission and services process, review insurance eligibility and financial responsibilities, and schedule appointments. This position will have cash handling responsibilities and will also assist clinical staff with their schedules and complete other tasks that contribute to the day to day functions of the department.

Hours of operation are 5am-1pm.

• Greet, educate and instruct patients through admission and services process
• Verify patient information and check in patients for scheduled appointments
• Notify patient of insurance benefits and financial responsibilities
• Answer telephone and direct calls appropriately
• Schedule patient appointments
• Manage clinical schedules and assist clinical staff as needed
• Monitor account balances, payment plans, and collection reports
• Cross-train with county client services staff and help cover county offices when requested
• Perform cash handling responsibilities and daily reconciliation of cash drawer
• Other duties as assigned

Qualifications:

• Education: High School Diploma or GED
• Certificate or Professional License: No certificates or professional license required
• Experience: Minimum of one (1) year in an office capacity preferred; customer service experience in a healthcare setting desired
• Valid driver's license and active liability insurance
• Satisfactory results from criminal background check

As a State-Of-the-Art Healthcare Organization and a Federal Contractor Agency – we require all individuals who join Team Bowen to receive a flu shot and TB test to further protect our staff and the patients we serve. There are options for exemption applications, but approval is not always guaranteed.

We are committed to fostering an inclusive workplace that champions diversity and ensures fairness for all. Our policy ensures that every employee and applicant is provided with equal employment opportunities, free from discrimination and harassment. We stand firm against bias based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This commitment extends across all facets of employment, encompassing recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.