Customer Service Representative - 23561

Customer Service Representative

We are seeking a Customer Service Representative for assignment in Centennial, Colorado. The selected candidate will provide the first point of contact for inquiries between the general public and city department heads.

Hours are Monday - Friday, 8:00am - 5:00pm.

This position is on-site

This position has a pay rate of $22/hr

Candidates must have 3+ years of call center / customer service experience to be considered

Responsibilities

- Receive and respond tactfully and resourcefully in the process of seeking resolution to inquiries, issues and complaints reported by citizens

- Monitor compliance with performance standards, provide reports through the work management system and assist with managing work order system asset modules in support of all project divisions

- Assist all department heads in working with citizens and community groups to resolve neighborhood concerns

- As a call-center agent, receive complaints or inquiries via telephone, electronic mail or website requests from the public and provide answers, if known or through research, or make the proper referral

- Conduct research and prepare correspondence in response to public inquiries

- Maintain knowledge of various issues surrounding the City, Mayor and Council

- Coordinate resources to respond to citizen's questions and concerns

- Assist the department in preparation of monthly progress reports

- Assist with preparing and analyzing weekly and monthly reports, generated through the work management system, that monitor compliance with performance standards and inventory control

- Perform data entry in the work management system to initiate and update work requests and complete work requests or work orders

- Attend system administration meetings related to the work management system and process

- Performs other similar duties as assigned

Qualifications

- High School Diploma or GED

- 3+ years call center or customer service experience is required

- Knowledge of Microsoft Office