Michigan Claim Support Assistant II
The Auto Club Group
Michigan Claim Support Assistant II
Provide support to the Claims department by completing functions that require an advanced understanding of concepts, processes and the organization and workflow for one or more Claims lines of business and one or more claim systems. Work independently with limited supervision to complete functions that may require analysis, research, calculations, or the synthesis of information from multiple sources. Receive inbound and make outbound customer phone calls to resolve claims needs. Review claim documents for accuracy and determine the next action within the process. Train less senior staff members in departmental process and procedures. May be assigned tasks normally handled by the lower-level staff when necessary.
Research and verify insurance on newly referred subrogation claim for claim handlers including both personal and commercial lines of business for both APD and Casualty
Manage diary gather proofs and assist with Collection Vendor referrals
Process collection recoveries and reports
Pay expense invoices
Research unidentified checks
Issue deductibles when applicable
Run searches as instructed by claim handlers
Required Qualifications (these are the minimum requirements to qualify)
High School Diploma or equivalent OR Three years of experience in processing, customer service or business administration
Extensive Experience with proven success in the following:
Working with P.C. software applications
Maintaining accurate files and records
Identification, investigation, and resolution of complex problems
Processing transactions and posting to appropriate accounts
Organizing and prioritize multiple tasks
Communicating effectively (oral and written)
Using automated processing and computer systems
Gathering data and preparing reports
Auditing records, products, and computer files
Compose routine correspondence including letters and memos
Knowledge of:
Claim processing functions
Claim processing system
Claim processing policy and procedures
Data processing techniques
Techniques used to audit data
Skills and Ability to:
Successfully complete General Claims Training
Preferred Qualifications
Advanced Microsoft Suite Product Experience
Experience maintaining accurate records
Good problem resolution skills
Efficient Organization/multi-tasking skills
Excellent communication skills both oral/written
The ability to complete basic math skills
Experience with data entry in a professional setting
Claims experience preferred, but not required
This role is classified as a hybrid position by ACG company standards. This position will perform daily work duties on a remote basis with any needed in office visits outlined by management. When reporting is needed, employees must travel to the ACG administrative office located in Dearborn, Michigan. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. Eligible candidates must reside within 50 miles of Dearborn, Michigan.
The Michigan Claim Support Assistant II will earn a competitive salary of $18.00 to $21.00 per hour with annual bonus potential based on performance. Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
401k Match
Medical
Dental
Vision
PTO
Paid Holidays
Tuition Reimbursement
Important Note: The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.