Insurance Service Representative - Burnsville

Insurance Service Representative

Join America's most trusted brand with over 100 years of service. Why choose AAA The Auto Club Group (ACG)? ACG offers excellent and comprehensive benefits packages:

• Medical, dental, and vision benefits
• 401k Match up to 6%
• Paid parental leave and adoption assistance
• Paid Time Off (PTO) - 12 days for the first year, 10 company paid holidays per year, 3-5 CEO days per year, and 2 Floating Holidays per year
• Tuition Reimbursement - $5,000 per year
• Professional certification reimbursement program and other professional development opportunities
• Complimentary AAA Membership
• Discounts, perks, and rewards and much more
• Paid volunteer day annually

A Day in the Life of an Insurance Service Representative

The Auto Club Group is seeking an Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. Responsibilities include:

• Performing retention calls, processing applications, renewals, amendments, resolving customer problems, and selling membership and financial products (credit cards)
• Providing price quotes on all insurance products and factoring in all applicable rules and discounts to complete the sale
• Taking insurance payments (initial, installment, lapse, or reinstatement)
• Responding to customers' insurance inquiries and explaining product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products
• Referring to agent when appropriate
• Recognizing and promoting cross-sale opportunities within the context of servicing a change to an existing member's policy and providing efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures
• Providing customer assistance through the performance of sales processing activities and assisting management and agents when applicable
• Conducting outbound promotional and retention call activities per management request and providing general promotion of Auto Club Group products and services following established guidelines
• Participating in a team environment to promote customer satisfaction and consistent service following the customer service model
• Receiving and resolving member/customer complaints and seeking assistance from management in complaint resolution as necessary
• Participating in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities
• Fulfilling, maintaining, and servicing insurance policies
• Responding to inquiries regarding insurance availability, eligibility, coverage. Preparing insurance proposals, policy changes, transfers, and billing clarification
• Contacting members or insureds regarding the renewal of delinquent memberships, late premium payments, and to solicit reinstatements in the event of policy cancellations
• Verifying new business applications
• Referring relevant members/insureds to other lines of business (i.e. Travel and Life)
• Processing insurance and membership payments
• Updating electronic member information
• Maintaining filing systems and providing other general Agency support

How We Reward Our Employees

Starting hourly wage of $22.96 - $25.46 per hour, based on experience

We Are Looking For Candidates Who

Required Qualifications:

• A Current Property & Casualty Insurance license
• Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products
• Successful completion of Customer Service, Insurance, and Membership training within 6 months of hire

Education:

• High School Diploma or equivalent

Work Experience:

• Provide a high level of customer-focused service
• Service insurance policies and processing applications, renewals, and amendments
• Respond to billing and coverage questions
• Process monetary transactions; Taking payments
• Promote the sales of insurance products and services using established guidelines
• Present complex information in a clear and concise manner

Knowledge and Skills:

• Analyze member/potential customer insurance needs and determine appropriate levels of coverage
• Prepare appropriate rate quotations
• Organize, plan, and promote the sale of ACG insurance and membership products and services
• Perform outbound service calls
• Maintain accurate records
• Insurance terminology
• General insurance regulations
• Underwriting procedures
• Sales regulatory and compliance guidelines
• Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM)
• Work effectively in a team environment
• Work independently, with minimal supervision
• Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
• Proficient in using Microsoft Office products
• Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)
• Perform mathematical calculations to accurately perform monetary transactions
• Work under pressure in a high volume, fast paced customer service environment
• Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services

Work Environment

Schedule: Monday - Friday 8:30 AM - 5:30 PM. 40 hours per week. Scheduled hour for lunch each day.

This is 100% an in-office position at the Coon Rapids branch. Employees will service ACG members in-person and are based on site in an ACG branch facility.