Claim Support Processor - Remote Eligible

Claim Support Processor (Hybrid) – The Auto Club Group

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type: Full time

Exempt/Non Exempt: Hourly

What you will do:

The Auto Club Group is seeking prospective Claim Support Processor who will provide daily support to the Claim department by completing well defined clerical tasks that require a general understanding of the Claims process, business context, and the Claims department organization and workflow.

Day-to-day routine tasks include:

• Research and proper routing of mail, data entry of key information into claim systems for proper routing of documents including summons and complaints
• Oversight for exception process of RPA functions, ordering police reports and paying low dollar, high volume invoices, generally associated with claim expenses, including research to ensure no payment duplication
• Request and track retrieval requests for paper files when needed, daily oversight for manual printing, logging, and mailing remotely printed checks for multiple claim systems
• Receive inbound and make outbound customer phone calls to resolve claims needs
• Triage phone line as well as a customer care line to answer questions from members or body shops related to inspection assignment
• Work requires detailed compliance to specific instructions, with supervisory oversight
• May be assigned tasks normally handled at a higher level as needed
• Assign claims to claim handlers following prescribed business rules
• Update claim systems with information related to assigned recovery tasks

Supervisory Responsibilities:

• None

With our powerful brand and the mentoring, we offer, you will find your position as a Claim Support Processor can lead to a rewarding career at our growing organization.

How you will benefit:

Claim Support Processor will earn a competitive salary of $17.00 to $18.50 hourly with annual bonus potential based on performance.

Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

• 401k Match
• Medical
• Dental
• Vision
• PTO
• Paid Holidays
• Tuition Reimbursement

We're looking for candidates who:

Preferred Qualifications:

• Education: Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience

Experience:

• Experience working in a legal environment

Required Qualifications (these are the minimum requirements to qualify):

Education:

• High School Diploma or equivalent
OR
• One year of experience in processing, customer service or business administration

Experience:

• Working with P.C. software applications

Knowledge of:

• Data processing techniques

Skills and Ability to:

• Organize and prioritize multiple tasks
• Communicate effectively (oral and written)
• Use basic math skills
• Use automated processing and computer skills
• Maintain accurate files and records
• This candidate must reside within 50 miles from Dearborn, Michigan.

Work Environment:

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Important Note:

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.