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Branch Customer Service Representative - Raleigh, NC (new Hope)

Assist members in purchasing memberships and travel products in person
Raleigh, North Carolina, United States
Entry Level
yesterday
The Auto Club Group

The Auto Club Group

A leading provider of roadside assistance, travel, insurance, and financial services to members in multiple states.

30 Similar Jobs at The Auto Club Group

Join The Auto Club Group Team

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type: Full time

Exempt/Non Exempt: Hourly

Job Description:

Why Choose a Career with the AAA The Auto Club Group (ACG):

ยท Established brand that has been around for over 100 years. Our members know and trust us!

ยท Branch Offices house travel, membership, insurance sales and support employees

ยท You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.

Excellent Opportunities to Build a Career Path:

The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:

ยท Other Branch positions โ€“ Field Insurance Sales Agent, Travel Agent or

ยท Other Departments such as:

ยท Call Centers (ERS, Sales and Service, etc.)

ยท Automotive Services

ยท Claims

ยท Underwriting and more

A DAY IN THE LIFE of a Branch Customer Service Representative:

The Auto Club Group is seeking prospective Member Representative I's or Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.

ยท Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.

ยท Generate leads, update members on travel and insurance specials, and provide travel information

ยท Respond to customer inquiries and refer to senior staff or agent when appropriate

ยท Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer

ยท Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate

ยท Provide administrative support to the travel and/or insurance sales staff during peak periods

ยท Conduct outbound promotional calls for insurance and/or travel products

ยท Other duties as assigned

HOW WE REWARD OUR EMPLOYEES:

Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $19.00 - $21.50, based on experience, with additional incentives and an annual bonus potential based on performance.

ACG offers excellent and comprehensive benefits packages:

ยท Medical, dental and vision benefits

ยท 401k Match

ยท Paid parental leave and adoption assistance

ยท Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays

ยท Paid volunteer day annually

ยท Tuition assistance program, professional certification reimbursement program and other professional development opportunities

ยท AAA Membership

ยท Discounts, perks, and rewards and much more

WE ARE LOOKING FOR CANDIDATES WHO:

Required Qualifications:

Education:

ยท High School Diploma or equivalent

Work Experience:

ยท Working in a customer focused environment

ยท Providing customer focused service and timely solutions to problems

ยท Microsoft Office applications

ยท Taking personal responsibility in seeking solutions to problems

ยท Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals

Successful candidates will possess:

ยท Passion and enthusiasm for working with people

ยท Basic mathematical calculations to accurately perform monetary transactions

ยท Communicate effectively (verbal and written) with others in a work environment

ยท Work effectively in a team environment

ยท Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility

ยท Work under pressure in a high volume, fast paced customer service environment

ยท Work irregular hours including holidays and weekends (may include community events)

Work Environment:

This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

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Branch Customer Service Representative - Raleigh, NC (new Hope)
Raleigh, North Carolina, United States
Support
About The Auto Club Group
A leading provider of roadside assistance, travel, insurance, and financial services to members in multiple states.