Automotive Service Coordinator

Automotive Service Coordinator

It's a great time to join AAA The Auto Club Group!

Join the team committed to driving your career forward.

Job Type: Full time

Exempt/Non Exempt: Hourly

Job Description:

Why choose a career with the AAA The Auto Club Group (ACG)? You are organized, enjoy interacting with people, can problem-solve with ease, and have a high attention to detail. Having a job that is exciting and allows you to help others is important to you. At AAA the Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees. Continue reading to see what our Automotive Service Coordinator opportunities are all about!

A day-in-the-life of an Automotive Service Coordinator:

As an Automotive Service Coordinator, you will dispatch calls for emergency roadside assistance to members and/or club fleet personnel via radio, telephone, or electronically. You will receive and manage calls related to emergency and/or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member/customer location and when duty calls, you may also service as a back-up Driver to ensure quality service for our members.

In this role, you will also have the opportunity to:

• Monitor dispatched calls and take action to resolve and correct service or other potential problems
• Handle driver/customer escalations in accordance with established procedures
• Provide explanations to customers and reports/documents service issues
• Close service requests using company electronic dispatching system
• Accept payment from members/customers, when necessary
• Reconcile and resolve rudimentary payment issues and maintain related records and files
• Maintain inventory of tow truck/service vehicle supplies, vehicle maintenance/repair records, and requisition replacement tools and/or equipment, when required
• Ensure proper maintenance of tow trucks, service vehicles and equipment
• Assist coworkers and less-tenured dispatchers, as necessary

How we reward our employees:

• Hourly rate starting at $23.50. Pay rate will be determined based on experience and may exceed starting rate.
• Overtime earning potential at time and a half the hourly wage
• Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
• $250 Quarterly Perfect Attendance bonus
• Fully paid training
• Medical, dental and vision benefits
• 401k with employer match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, rewards and much more

We are looking for candidates who:

Required Qualifications:

• Have a high school diploma or equivalent (GED)
• Possess a valid state driver's license with minimal driving infractions/incidents
• Successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing)
• If employed in Illinois, have a valid Illinois C-Non CDL driver's license

Experience:

• Prior tow truck or other related driving experience

Knowledge and Skills:

• Have strong interpersonal, communication and customer service skills
• Can perform basic mathematical calculations including addition, subtraction, multiplication and division
• Able to locate street numbers and intersections within an acceptable time frame
• Comfortable providing direction and guidance to others
• Able to maintain files/records and complete activity reports
• Successfully complete drug screening and DOT health screen
• Operate tow truck or light service vehicle and related equipment to provide emergency road service to AAA members and other motorists
• Capable of providing minor automotive repair (i.e. changing hoses, belts, etc.) during absence of assigned personnel
• Lift materials weighing up to seventy-five (75) pounds
• Fluent in speaking, reading, writing in English
• Familiar with various types of towing equipment (i.e. safety chains, sling, 'j' hooks, dollies, lock-out tools, wheel-lift equipment, roll back trucks, etc.)
• Willing to work irregular hours and in adverse weather conditions, when required

Work Environment:

Works 50% of time in normal office environment. Frequent (50% or more) time spent in driving service vehicles and/or tow trucks to provide emergency road service to AAA members, employees, and the general public, with exposure to road hazards and temperature extremes.

Interested in learning more? Apply today!