Commercial And National Account Manager

Commercial And National Account Manager

Guardian Protection is a leading provider of smart security solutions for homes and businesses. With a commitment to innovation, safety, and unmatched customer service, we deliver peace of mind to commercial clients across the country.

Position Overview

We're looking for a driven and client-focused Commercial and National Account Manager to join our growing team. This role is responsible for managing and expanding relationships with commercial customers, ensuring they receive optimal service and security solutions tailored to their business needs.

What's In It For You

• Competitive salary
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career development and training opportunities

What You'll Be Doing

• Serve as the primary point of contact for assigned commercial accounts.
• Build strong, long-term relationships with clients through regular communication and on-site visits.
• Identify upsell and cross-sell opportunities to meet client needs and drive revenue.
• Collaborate with internal teams (sales, service, installation, technical support) to ensure client satisfaction.
• Prepare quotes, proposals, and service agreements tailored to each customer.
• Maintain detailed records of client interactions and account updates in CRM.
• Resolve issues promptly and escalate concerns when necessary.
• Stay updated on industry trends, product offerings, and competitors.

What You'll Need

• 3+ years of experience in account management, sales, or customer-facing roles (preferably in security, telecommunications, or technology).
• Strong communication, negotiation, and interpersonal skills.
• Proficiency in CRM software (e.g., Salesforce).
• Ability to manage multiple accounts and prioritize tasks effectively.
• High attention to detail and a problem-solving mindset.
• Valid driver's license and willingness to travel locally, if applicable.

• Experience in the commercial security industry or B2B sales.
• Knowledge of security systems, alarm monitoring, or smart technology.

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions. Armstrong is an Equal Opportunity Employer.