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Product Support Engineer – Cloud WAF

Provide expert technical support for Cloud Web Application Firewall products
Belfast, Northern Ireland, United Kingdom
Mid-Level
1 month ago
Thales

Thales

Thales is a global technology leader in aerospace, defense, transportation, and security solutions.

Product Support Engineer – Cloud WAF

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Cyber Security is a big deal. It's in the news, growing rapidly, a critical tool for every company, and our specialty. Imperva is a cybersecurity leader that delivers best in class solutions to protect data and applications on-premises, in the cloud, and across hybrid environments.

The Opportunity

As a Product Support Engineer for our End User Customers, you will play an integral part of building our Imperva Global Support Team, working alongside our exceptional team of professionals in Product Support, Engineering, QA, and Sales Security Engineering (SE). The successful applicant will gain a deep understanding of the Imperva product line technology, while diagnosing and solving complex technical issues, and creating a viable and timely solution to customers.

Responsibilities

  • Become a focal point for technical issues for our clients and make sound decisions quickly.
  • Have a strong customer focus a must, paired with demonstrable Troubleshooting and Networking competency
  • Understanding and documenting the customer's requirements, managing expectations, and providing excellent customer service.
  • Analysing customer feature requests and forwarding them for higher level escalations.

Qualifications

  • 3+ years of experience in any of the following areas:
  • Technical Support
  • Information Security
  • QA (Security/Network products)
  • Cloud Services
  • Knowledge of networking (e.g. TCP/IP, routing protocols, HTTP, SSL/TLS, load balancing, proxies, reverse proxies, DNS, caching, BGP)
  • Proven problem solving skills with a strong sense of customer commitment
  • Prior experience with web servers (Nginx, IIS and more)
  • Excellent communication (written and verbal) and interpersonal skills
  • Familiarity with OWASP top 10
  • Familiarity with bot mitigation an advantage
  • Engineering/Computer Science or equivalent experience in a technical field an advantage.

Applicants must have a valid work permit in the UK.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process.

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Product Support Engineer – Cloud WAF
Belfast, Northern Ireland, United Kingdom
Engineering
About Thales
Thales is a global technology leader in aerospace, defense, transportation, and security solutions.