Field Support Engineer

Combat System Field Support Engineer

Thales UK provides a support service to a range of Royal Navy systems. The Field Services Engineer will provide dedicated support for the Type 31 (T31) programmes which include five ships currently in the Design and Build (D&B) phase and a Shore Integration Facility (SIF) located in Portsdown Technology Park, Portsmouth. The post holder will assist in coordinating the on-site support to all locally based platforms, also providing limited support at other locations, including overseas.

You will provide technical support and assistance at nominated locations. This assistance may be purely advisory, a full maintenance activity or a mixture of both.

The post requires a well-rounded Support Technician with an awareness and working knowledge of Combat Management Systems

What can we offer you?

On offer is a competitive salary and benefits package, which includes:

• Pension Scheme
• Half day every Friday, usually finishing around 13:00pm
• 28 days annual leave (Plus Bank Holidays)
• Life Cover equivalent to 2X times annual salary
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts

Working hours – Monday to Thursday 08:00am till 16:30pm, Friday 08:00am till 13:00pm

What will you deliver?

• Meet vessels on arrival for early, accurate debriefing of ship's staff.
• Assist ships' staff to investigate, report, and resolve defects, keeping the stakeholders informed of all situations that may give rise to the need for corrective action.
• Assist in ensuring a timely and appropriate response to customer enquiries
• Strive to reduce the number and duration of open OPDEFs for the platforms.
• Assist the Dockyard Manager in maintaining logs of work carried out in the dockyard, documenting problems and their resolution for future reference and reporting to stakeholders.
• Review in store maintenance plans, logs and equipment requirements, sparing inventory and perform in-store maintenance activities as required.
• Monitor upkeep and calibration of any locally stored equipment to ensure availability when required.
• Assist in maintenance of platform Build Standard Records.
• Advise on any areas of handbooks / documentation / training that are deemed non-optimal or deficient for investigation or action.
• Advise customer on upcoming scheduled maintenance / liaise with RN on maintenance windows in the operational schedule.
• Conduct reviews of onboard equipment, spares, general equipment condition, onboard preventive maintenance records and suggest improvements where appropriate.

Who are we looking for?

• Significant experience of working with naval equipment of similar technology.
• Highly experienced in Naval combat management systems on naval ships such as T45, QEC etc.
• Significant Network / IT experience with Naval platforms
• Strong technical background.
• Naval tactical systems experience
• Command and Control System experience
• CMS Experience - ie Thales Tacticos, Lockheed Martin COMBATSS, BAE CMS-1.

This role will require SC Clearance. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance. Please visit the UKSV website for further guidance.

In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

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