Service Delivery Manager

Service Delivery Manager

Location: Huizen, Netherlands

Thales Cyber Defense

We are an engineering company that for almost a century designs, builds and maintains mission critical information systems for defense, space, aerospace, transport and communications. In these critical areas you can't afford to fail so we always deliver.

When an organization engages with us, we will strategize, improve and augment their defenses against any cyber-attack. To keep organizations ready and alert for all threat scenarios we will regularly simulate attacks to build their resilience. We encrypt and safeguard access to mission critical data, we gather threat intelligence and monitor both IT and OT environments to detect attacks timely and then respond decisively. Not only to prevent or minimize the damage but also to help the organization evolve to a higher level of cyber resilience, accelerating digital transformation with trust and confidence.

We are looking for a:

Service Delivery Manager

You will be part of the Thales Cyber Defense team where you will be part of the backbone of the Security Operations Centre. You will be performing the following tasks:

1. Be the pivot between customer and SOC
2. Be part of the team to sell, build and run the Managed Security Services
3. Be part of the team to create, shape and answer customer demand
4. Advise on onboarding activities for new customers, creation of SLA's, Operational manuals and to be implemented use-cases
5. Manage the security service by continuous improvement, by strategizing, improving and augmenting the customers defenses.
6. Be an active part of Cyber Defense team
7. Provide and manage support and advice to our customers on security matters

You have an affinity with cybersecurity. You have worked in an Operations environment and you understand the processes and procedures that are used to deliver a service. You can manage not only the customer but you are also his partner. You are capable of managing & planning the stream of activities caused by the continuous improvement cycle where are in, in order to cope with the ever changing security landscape.

Thales offers:

• An opportunity to join a team that wants to become the best cybersecurity team;
• Exciting and challenging projects for the critical infrastructure sector and defence clients;
• A team that will grow rapidly in the coming years with lots of opportunities for you;
• Room for and attention to personal development and personal initiative;
• The opportunity to grow within the organization, for instance on a technical, managerial, commercial or international level;
• An open and flexible work environment where a good work-life balance is considered important;
• Excellent work conditions, with 40 holidays a year, among other benefits.

Would you like to apply directly? Then click on the button 'Apply now' to show your interest.

An assessment could possibly be part of the procedure.