Service Architect / Service Engineering Manager

Service Engineering Manager

Location: Huizen, Netherlands

Thales Nederland, active in the aerospace, defense, and security sectors, is a top provider of high-tech jobs with approximately 2,800 employees. Product innovation and quick response to the latest technological possibilities are our driving forces.

Prominent examples of this include radar, communication, and command & control systems for naval ships and communication, security, and payment systems for businesses. Thales Nederland is part of the Thales Group with internationally 80,000 employees in 68 countries. Thus, Thales is one of Europe's largest electronics companies.

We are looking for a Service Engineering Manager for our branch in Huizen.

Responsibilities

As a Service Engineering Manager, you are broadly responsible for the design, setup, and rollout of new and modified services for existing and new customers. This includes the following activities:

• Define the service requirements for the needs of both the client and the Thales organization and coordinate these with the Engineering Delivery Manager to establish a joint project baseline.
• Define the associated new or modified service processes, KPIs, and determine the impact on the existing organization.
• Collect cost estimates for setting up and executing the services and contribute to preparing client offers.
• Lead the setup and organization of new processes and instructions for services and related tooling.
• Together with the executing management organization, keep the service processes and instructions in our quality management system up-to-date.
• Signal possible improvements in services and related processes and instructions and address these with the main stakeholders.
• Collaborate with all disciplines within management and the development department (engineers) to continuously increase the maturity of our service organization.
• Be part of a results-oriented team to maximize and optimize our customer experience together with other internal disciplines.
• Work independently and have a high degree of self-direction.

These activities are performed as a contributor or as a responsible project manager during the proposal phase of a new opportunity and also during the project phase after the customer signs to the handover to the Service Delivery Manager.

About the Job

As a Service Engineering Manager, you are primarily focused on transforming new service needs or changes into requirements and establishing a baseline for the implementation, including the impact on the existing organization. During the bid phase, you work in a multidisciplinary team led by a capture lead on a client offer. Here, you collaborate with an Engineering Delivery Manager who focuses more on technical requirements, while you contribute the service processes and necessary tools and organization. During the bid phase, you also ensure that costs are estimated, partly prepared by yourself with input from and in consultation with the standing service organization. You also provide texts and necessary structure for the offer to the client and document this in a service file.

After the client approves the offer, you are part of the project team to develop and roll out the relevant service processes to the existing organization. The end result is a successful handover of the new services or service changes to the existing service organization.

Apart from the bid or project, there are internal improvements to service processes, tools, and organization. The internal coordination, development, and rollout of these improvements are also part of your duties as a Service Engineering Manager.

Your regular workplace is Huizen, but depending on the stakeholders you have contact with, it can also be at other locations. Both other Thales branches and customer locations.

You enjoy being broadly deployed in multidisciplinary teams and thinking with the various stakeholders to sell, shape, and roll out new services.

About You

You have a higher professional education level with a technical business background or something similar with knowledge of logistical concepts, service provision, and aftercare in a technical environment. Lean and process analysis and optimization are not unfamiliar to you. Additionally, you have an affinity for technical solutions and enjoy delving into such solutions and acquiring new knowledge. Process-oriented work in both setup and execution with financial insight is essential, where you can balance both customer interests and internal Thales interests. You have ITIL knowledge and know how to apply and transfer this.

You are a team player within an independent and self-managing team. You are solution-oriented, responsible, and ensure a neat administrative handling. You understand that accuracy and quality are more important than speed and that you always keep the customer experience in sight.

Good communicative skills in both Dutch and English are required for the proper execution of the work. Since we work in a highly secure environment for both civilian and defense clients, successfully passing an MIVD-B screening is a requirement and "Dutch eyes only" applies.

Thales Offers

• An interesting preferably full-time job within a nice team in an international high-tech environment;
• Space and attention for personal development and own initiative;
• An open and flexible working environment where a good work-life balance is important;
• Good working conditions, including 40 vacation days per year.

Interested? Apply directly using your personal account to express your interest.