Product Support Engineer

Product Field Service Engineer – L08

Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning to threat neutralisation, our platforms cover all levels from very short-range systems to extended protection across the entire battle-space including Airspace Mobility Solutions, Vehicles and Tactical Systems and Missile Defence, Optronics, and Radar.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matter to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Thales OME designs a range of state-of-the-art solutions for some of the most technically advanced defence and security platforms in the world, and we are seeking an experienced Product Support Field Service Engineer who can apply their knowledge and skills to support our customers and our equipment.

As a Product Support Field Service Engineer, you will be the first point of contact for technical queries and support for our external customers. This role is primarily to support our customers, providing on-site technical support at the customers premises as and when required and will require a great deal of flexibility in a challenging and demanding environment. You will be required to travel up to 70% of the time. The LR grade is dependent on experience.

The role will include the following activities:

• Lead and participate in fault-finding activities, technical investigations, reviews and improvement projects on complex Optronics products
• Investigate and address obsolescence, reliability and supportability issues arising within the product
• Engage with the customer and a multi-disciplinary team across the projects to develop and implement an optimum solution to any technical issues that the customer may experience
• Represent the company in technical interactions with external organisations
• Develop an understanding of the domain in which the product will be used
• Documenting findings, results and report writing
• Customer training

About you:

• We are looking for a proactive and motivated individual qualified in Electronics or a relevant STEM subject to either Degree level or HND with industry experience
• Excellent communication and interpersonal skills
• Ability to work under pressure, individually and as part of the larger support and engineering teams
• Experience in the use of standard test equipment

The position will be based at the Thales site in Glasgow with extensive travel to customer's sites. The expectation is that 50% of time will be spent offsite with the remainder in Glasgow supporting our industry colleagues.

This role will require SC Clearance. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years' residence in the UK over the last 5 years may be accepted, with additional overseas checks.

Connect with Fiona Tal, Talent Acquisition Partner who is eager to explore together with you this exciting opportunity.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!