Store Manager (45hr) - Beauty Box - Amanzimtoti Galleria

Store Manager

Are you ready to lead the launch of a bold new cosmetics store that's set to redefine beauty standards? We're opening the doors to a new store and looking for a dynamic, passionate, and visionary team to shape the customer experience and build a store that reflects our bold vision.

This is more than just a store — it's a destination for beauty lovers, trendsetters, and makeup mavens.

We are looking for a passionate, experienced and people focused Store Manager who will be at the forefront of a beauty revolution. This individual will assist with building a high-performing team, delivering exceptional customer experiences, and driving sales through creativity, leadership, and a deep love for all things beauty.

Help us shape an unforgettable customer experience, build a team that radiates energy and expertise, and create a store that reflects our bold vision for beauty.

If you live and breathe cosmetics and thrive in a fast-paced, high-glam environment — we want you on our team!

Responsibilities:

• Lead the store to exceed performance targets across sales, client acquisition, loyalty engagement, and visual merchandising — setting a new benchmark in beauty retail.
• Inspire your team to deliver a luxurious, inclusive, and unforgettable customer journey that reflects our bold and boundary-breaking beauty philosophy.
• Recruit, train, and empower a passionate team of beauty experts who embody creativity, confidence, and authenticity. Foster a culture of innovation, collaboration, and high performance.
• Oversee daily operations with precision — from scheduling and expense control to ensuring full compliance with brand and company standards.
• Ensure the store is a visual masterpiece, with flawless merchandising and presentation that captures attention and celebrates individuality.
• Maintain stock integrity, optimize inventory levels, and implement proactive loss prevention strategies to support seamless operations.
• Leverage insights and analytics to drive sales, enhance team performance, and identify opportunities for growth and innovation.
• Manage all aspects of people leadership — including performance management, employee relations, and team engagement — with empathy and excellence.
• Maintain exceptional execution across all responsibilities, ensuring the store operates at the highest level of professionalism and impact.
• Build lasting relationships with customers through expert product knowledge, personalized service, and a deep understanding of diverse beauty needs.
• Proactively manage store risks to ensure a safe, secure, and compliant environment for both customers and team members.
• Collaborate with marketing to create engaging in-store content (e.g., tutorials, product highlights, team spotlights) that amplifies the brand's voice across social platforms and builds a loyal beauty community.

Requirements:

• A Grade 12 qualification
• 3-4 years retail experience
• 1-2 years proven experience in fashion and beauty retail (advantageous)
• Demonstrated success in driving sales and managing client transactions
• Inspirational leadership style with a focus on coaching and team development
• Deep appreciation for beauty and exceptional customer engagement
• Excellent communication, negotiation, and organizational skills
• Strong administrative, planning, and analytical skills
• Connects with customers and team members in a genuine, trend-savvy way — handling challenges with grace, clarity, always focused on creating positive, stylish solutions.
• Flexibility to work retail hours, including weekends and holidays

Behaviours:

• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Strategic Mindset - thinks and plans strategically, focusing on the long-term goals and objectives of the organization
• Financial Acumen - understands and applies financial concepts and principles to make informed financial decisions
• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Build Effective Teams - forms, develops, and leads a group of individuals toward the achievement of a common team objective
• Plans and Aligns - develops plans and prioritizes initiatives that align to the organizational goals and objectives