Administration Supervisor (40hr) - Foschini - Kolonnade

Job Responsibilities

Assisting the Store manager with stock take & store administration

Monitor and analyse stock movement within the store

Implement risk management procedures, which mitigate stock losses and shrinkage

Ensure compliance of all administration, systems and reporting procedures

Extracting store report to analyse store turnover and stock performance

Understand and present information to Store manager

Organise and maintain in store filing systems

Monitor and control cash or transactional activities to ensure the process is followed

Uphold in store safety and security procedures

Process customer transactions via active retail system (POS)

Identifying customer needs through professional engagement and communication

Establish customer loyalty, by promoting cash reward programs

Take initiative to improve customer experience and satisfaction

Adhere to visual merchandising principles and follow housekeeping procedures

Continuously take on opportunities to develop your own selling skills and product knowledge

Work within a team to meet sales target and implement store objectives

Qualifications and Experience

A Grade 12 qualification

A minimum of 3 years retail or admin experience

Remain in sync with the latest fashion trends

A passion for excellent customer services and sales environment

Skills

Good administration ability

Be computer literate

Customer service delivery

Planning & organising

Policy & procedures

Customer value management

Holding self and others accountable to meet commitments

Good verbal/written communication skills and good organisational skills

Strong organizational and planning skills

The ability to multi-task in a fast-paced environment

The ability to work independently

The ability to take initiative

A high level of attention to detail

Behaviours for Success

Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

Effectively building formal and informal relationship networks inside and outside the organization

Building strong customer relationships and delivering customer-centric solutions

Making good and timely decisions that keep the organization moving forward

Anticipating and adopting innovations in business-building digital and technology applications

Creating a climate where people are motivated to do their best to help the organization achieve its objectives

Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses

Developing people to meet both their career goals and the organization's goals

Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder

Providing direction, delegating, and removing obstacles to get work done

Creating a climate where people are motivated to do their best to help the organization achieve its objectives

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.