Administration Manager (40hr) - @home - Canal Walk

Administration Manager

The Administration Manager is responsible for supporting the store manager in providing exceptional leadership to the store team, ensuring operational excellence, fostering high motivation and commitment, effectively managing tasks and priorities, implementing merchandise and visual principles, and driving performance through key performance indicators.

Key Responsibilities:

• Floor Management: Oversee day-to-day operations on the floor, ensuring efficiency and compliance with company standards.
• Plan, monitor, and adjust shift schedules to meet operational requirements.
• Ensure team members follow assigned schedules, addressing deviations promptly to maintain productivity.
• Assisting the Store manager with stock take & store administration.
• Monitor and analyse stock movement within the store.
• Implement risk management procedures, which mitigate stock losses and shrinkage.
• Ensure compliance of all administration, systems and reporting procedures.
• Monitor and control cash or transactional activities to ensure process is followed.
• Extracting store report to analyse store turnover and stock performance.
• Organise and maintain in store filing systems.
• Uphold in store safety and security procedures.
• Process customer transactions via active retail system (POS) - Identifying customer needs through professional engagement and communication.
• Establish customer loyalty, by promoting cash reward programs.
• Take initiative to improve customer experience and satisfaction.
• Adhere to visual merchandising principles and follow housekeeping procedures.
• Continuously take on opportunities to develop your own selling skills and product knowledge.
• Work within a team to meet sales target and implement store objectives.

Qualifications & Experience:

• A Grade 12 qualification.
• Must have a minimum of 3 years retail or admin experience.
• Must have a passion for excellent customer services and sales environment.

Skills:

• Ability to adapt to different customers and situations.
• A high sense of urgency with demonstrated ability to work independently.
• Outstanding leadership, interpersonal and communication skills.
• Strong organizational, administration and planning skills.
• The ability to take initiative.
• A high level of attention to detail.
• Strong verbal communication and interpersonal skills.
• Ability to work collaboratively with a diverse team to achieve common goals.
• Flexibility to adapt to a dynamic and fast-paced retail environment.
• Figure and admin orientated.

Behaviours:

• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships.
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers.
• Develops Talent - identifies, nurtures, and supports the growth of individuals within the organisation.
• Directs Work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes.
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation.

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.