Txdmv - Customer Service Representative (abilene)

Customer Service Representative III

Our mission at the Texas Department of Motor Vehicles (TxDmv) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Provides complex customer service work in support of the Texas Department of Motor Vehicles (TxDmv), Vehicle Titles and Registration Division, Abilene Regional Service Center. Work involves providing quality customer service to the public and stakeholders related to vehicle title and registration activities, and handling, preparing and providing confidential and sensitive correspondence and communication regarding compliance with State and Federal vehicle title and registration laws, rules and regulations. Work requires contact with governmental agencies, elected officials and extensive contract with the public. Works under general supervision with moderate latitude for the use of initiative and independent judgment.

Essential Duties

• Provides quality customer service to the public, county tax offices and industry stakeholders regarding title and registration application requests and customer inquiries for TxDmv information, services, policies, procedures, law, rules and regulations.
• Communicates to assist the public, government entities and industry stakeholders in person, by telephone (inbound/outbound), by e-mail and through correspondence.
• Prepares and edits correspondence for the public and agency stakeholders including government agencies, law enforcement, vehicle dealers and metal recyclers.
• Reviews, processes and routes mail. Tracks receipt and processing of documents.
• Retrieves information from master files, mainframe systems and databases to verify against applications, forms and supporting original documents.
• Enters information into databases and approves or rejects issuance of requested documents.
• Research information from manuals and electronic resources to resolve complex customer service problems and collaborates with other agencies and divisions to provide information and services to external and internal customers.
• Maintains specialized expertise in TxDmv laws, rules, regulations, policies and procedures to issue temporary registration; NAFTA permits; authorize refunds and corrected title requests and issue credit fee vouchers and bonded title letters.
• Receives and processes customer applications and functions as cashier to collect and disperse fees.
• Balances daily receipts and assigned inventory; reconciles discrepancies and prepares financial reports.
• Participates in team meetings to contribute to the development of best practice procedures.
• May process custom apportioned registration in-person, by telephone and through the TxIrp online application.
• Performs other job-related duties as assigned.

Travels up to 10% of the time by vehicle (may include flying). May include overnight travel, working extended hours, some evenings, and or weekends, as needed. Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures. Performs other duties as assigned.

Marginal duties may include lifting and carrying boxes of paper and/or license plates weighing up to 50 lbs. May be required to stand for short periods of time to make copies/faxes etc. May be required to kneel for short periods of time to replace printing ink cartridges. May require walking short distances to and from copier, fax, and to retrieve inventory.

Qualifications

Minimum Requirements:

• Education: Graduation from high school or equivalent. Experience and education may be substituted for one another.
• Experience: Two (2) years’ experience in a high-volume customer service or general office administration environment. Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.

Registration, Certification and/or License:

• A valid Class “C” driver’s license is required. If not currently a Texas resident, must obtain a Texas Driver’s License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.

Benefits:

• Retirement Plan
• Paid Group Health Life Insurance for employees
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Longevity Pay
• Dental
• Vision
• Dependent Optional Life Insurance
• Voluntary ADD Insurance
• Dependent Health Life Insurance
• Health Dependent care flexible spending accounts
• Tuition Assistance Program

Qualified Employer:

• In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education’s Public Student Loan Forgiveness (PSLF) program.

Job Offer and Continuation of Employment is contingent upon:

• Proof of education and experience listed on the application.
• Eligibility to work in the United States.
• Satisfactory results from a pre-employment criminal history background check and driver’s record check.
• Compliance with Selective Service registration for males ages 18-25.

Military:

• If selected for the position the following must be provided for proof for military employment preference:
• Veteran must provide form DD214
• Surviving Spouse or Orphan must provide DD1300 or DD214

An Equal Opportunity/Affirmative Action Employer:

The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregn