TVC - Rural Veterans Career Advisor (CP) - (veterans Services Representative I)

TVC - Rural Veterans Career Advisor (CP) - (Veterans Services Representative I)

Serves as a vital member of the Veterans Employment Services team. Will provide a full range of intensive services with an emphasis on case management, employment, training, and placement services to meet the needs of Veterans with priority given to Disabled Veterans and Special Disabled Veterans. Our Rural Veterans Career Advisors conduct interviews to assess Veteran client needs, disseminate information regarding employment and training programs, and facilitate Veteran access to all workforce development programs and services. In addition, Rural Veterans Career Advisors advocate for Veterans employment and training opportunities with business, industry, and community-based organizations. They conduct outreach to employers to facilitate Veteran hiring.

Essential Duties and Responsibilities:

• Conducts a comprehensive assessment of training needs, education, experience, skills, interests, and other relevant data to deliver the appropriate level of services and assist Veterans with barriers to employment.
• By using a case management approach, develops, documents, and maintains case management records by utilizing an on-line case management system.
• Counsels and encourages Veterans throughout their reemployment process.
• Outreaches Veterans who can benefit from specialized services, outreaches to community-based organizations, employers, labor unions, Veteran service organizations, and other service providers to promote Veteran employment goals and objectives in finding suitable employment.
• May refer and job develop Veterans to employment opportunities based on qualifications consistent with employer requirements.
• Conducts and participates in workshops that assist Veterans in job search activities including resume writing, interviewing, etc.
• Conduct outreach to employers and other service providers to promote Veterans employment goals and assist veterans in gaining employment.
• Facilitate Veterans employment by coordinating and collaborating with Workforce partners to include Business Service Units to ensure optimum employment opportunities for Veterans.
• Review and analyze Veteran qualifications to make sure they meet requirements for employer's job opportunities.
• May make presentations to groups.
• May enter and retrieve information to/from computer systems.
• General personal computer, Microsoft Windows, and Microsoft Office experience preferred.
• Work hours other than 8-5 may be required.
• Performs related work as assigned.

Minimum Education: Associates degree from an accredited college or university with major course work in social work/social sciences, business, human resources, or a related field. Experience may be substituted for education on a year-by-year basis. College Transcripts are required and must be provided before an interview can be extended, it is preferred they be attached to the application.

Minimum Experience: Two (2) years of experience in interviewing, assessment, job placement, retention, and counseling work of Veterans and other eligible job seekers. Applicants must be a Veteran who served on active duty for a period of more than 180 days and was discharged/released with other than dishonorable discharge; OR a Veteran who was discharged/released from active duty because of a service-connected disability. To demonstrate qualification, a DD form 214 (member 1 copy not acceptable), NA Form 13038, or a VA Summary Benefits Letter must be attached to the application or provided prior to an interview being extended.

Additional Requirements: A valid Texas Driver's License must be provided within 90 days of hire.

Preferred Experience and Qualification:

• Two (2) years of experience in the operation of computers and in applicable software.
• Experience with case management principles, standards, and methods.
• Experience with case guidelines, regulations, and policies.
• Experience providing excellent customer service to both internal and external customers.
• Experience with public relations and communication skills.
• Experience managing multiple, competing priorities, while delivering exceptional service.

Knowledge, Skills, and Abilities:

• Knowledge of English language enough to compose correspondence, summarize information and write case narratives.
• Knowledge of counseling techniques, assessments, career planning, and interviewing techniques.
• Knowledge of community resources and supportive services.
• Knowledge of Military Occupations and transferable skills.
• Ability to assess Veteran needs and to coordinate Veteran services.
• Ability to organize, monitor, document, and follow-up with case managed clients.
• Ability to consistently present a professional image to customers, the public, and co-workers.
• Ability to maintain confidentiality.
• Ability to gather, assess and analyze Veteran's needs.

Environmental & Physical Conditions:

• Normal office work environment, mostly sedentary in nature. May involve walking; standing; remaining stationary for long periods of time; pulling and pushing; kneeling, stooping, and bending; and safely lifting and carrying items weighing up to 30 pounds. Work involves extensive telephone usage and repetitive hand/wrist/finger motions while using the computer.

Notes to Applicants:

• To receive Military Employment preference, applicable source documents must be provided before an interview can be extended. Attaching documents to the application is preferred.
• College transcripts, licenses, certifications, etc. must be provided before an interview can be extended. Attaching documents to the application is preferred.
• If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview.
• This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.
• DUE TO THE HIGH VOLUME OF APPLICATIONS, WE DO NOT ACCEPT TELEPHONE CALLS. APPLICANTS SCHEDULED FOR INTERVIEWS WILL BE CONTACTED.
• Veterans Information: The Texas Veterans Commission is committed to hiring Veterans and is proud to employ the highest percentage of Veterans among all state agencies. Additional info may apply via the job posting.