Terminal Service Specialist

Terminal Service Specialist

Headquartered in Houston, Texas, BWC Terminals is a premier provider of bulk liquid storage and logistics services to refiners, manufacturers, and distributors of bulk liquids in North America. The company consists of 22 sites with over twenty million barrels of storage capacity. The BWC Terminals facilities are equipped to store a wide range of petroleum, chemical, renewables, and agricultural products.

The terminal service specialist plays a key role in supporting terminal operations through administrative, financial, and customer service functions. This position is responsible for processing billing and invoicing, maintaining accurate documentation, coordinating with internal departments, and ensuring compliance with regulatory requirements. The specialist serves as a central point of contact for office services, vendor relations, and operational reporting. By managing financial records, assisting with customer orders, and supporting month-end processes, the terminal service specialist helps ensure the terminal runs efficiently and meets organizational goals.

Duties And Responsibilities

Below is a list of essential duties of this position:

• Process accounts payable and accounts receivable billing and invoicing
• Handle chargebacks and procurement for asset integrity projects
• Create and maintain financial tracking spreadsheets
• Manage rail activity documentation, including customer information, billing, and weights
• Coordinate with terminal departments to ensure smooth operations
• Support terminal manager with monthly reporting requirements
• Manage office equipment and supplies as needed
• Process and distribute correspondence
• Maintain professional relationships with vendors and service providers
• Serve as the primary point of contact for office services
• Assist in coordinating customer orders with internal stakeholders and collaborate with customer service representatives (CSRs)
• Maintain effective communication with internal and external stakeholders
• Perform month-end closing and account reconciliation
• Process and verify vessel-related charges and documentation
• Maintain contract folders and documentation
• Track and report utility usage and expenses to aid cost control and GRESB reports
• Generate and distribute operational reporting on ancillary services
• Review and process various terminal charges
• Ensure billing accuracy according to contracts
• Research and resolve billing inquiries
• Maintain detailed documentation for all transactions
• Upkeep on regulatory and compliance documentation annually and as needed
• Other tasks as deemed necessary by manager

Qualifications

To perform the duties of this position successfully, an individual must demonstrate the following qualifications. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:

• High school diploma or equivalent
• Minimum 2 years' experience with financial processes (AP/AR)
• Experience with financial/billing systems
• Advanced proficiency in Microsoft Office Suite (Excel)
• Knowledge of office equipment and procedures
• Strong organizational and multitasking abilities
• Detail-oriented with high accuracy standards
• Excellent written and verbal communication
• Ability to maintain strict confidentiality
• Strong problem-solving skills
• Experience in document management
• Ability to work independently
• Excellent time management skills

Working Conditions / Physical Requirements

The working conditions and environment, and the physical requirements/activities listed below are representative of those that an employee must meet to perform the essential functions of the job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions and Environment: While performing the duties of this position, the individual generally has good working conditions. The employee is often exposed to moderate noise from office equipment and co-workers.

Physical Requirements/Activities: While performing the duties of this position, the individual is regularly required to stand, walk, sit, carry, reach with hands and arms, use hands to finger, handle, feel, use office equipment, and communicate (talk and hear). This position involves sitting for approximately 90% of the workday. Occasionally, the employee is required to kneel, bend, push, pull, lift, or twist. Occasionally, the employee is required to lift or exert force of up to 10 pounds. Intermittently, the employee is required to lift or exert force of up to 25 pounds. Specific vision ability required is close vision of 20 inches or less.

Equal Employment Opportunity Statement BWC Terminals provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.