Technical Support Representative - Onsite

Technical Support Representative

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include paid training, competitive wages, full benefits, paid time off, and employee wellness and engagement programs.

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

This position will be based on-site at our Brownsville, Texas location. Your responsibilities as a Technical Support Representative will include providing front line, first level, technical assistance for consumers, supporting client specific high speed internet services delivering an exceptional customer experience, resolving technical problems, troubleshooting and issue resolution assistance with client service and/or devices specific issues including internet connectivity and performance troubleshooting, supporting customer needs related to client specific high speed internet services and/or devices including troubleshooting, triage, and additional required resolution techniques, delivering in-scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration, demonstrating advanced product knowledge and the ability to solve customer issues, resolving customer issues on the first call as frequently as possible, opening and managing trouble ticket system for user issues, data network, and OS issues, being patient, courteous, and friendly with customers at all times, demonstrating a positive attitude, addressing and solving technical problems in a timely manner, completing all work assignments within expected time frames, adhering to all work schedule assignments, abiding by and supporting management directives, and adhering to all TP policies.

We're looking for fearless people – people who are inspired to deliver only the best in all that we do. Qualifications include a high school diploma or equivalent, minimum of 6 months of customer service experience, must be 18 years of age or older, ability to type at least 25 words per minute, comfortable with desktop computer systems and have general knowledge of Windows-based systems, customer service and/or sales experience preferred, and college degree preferred but not required. Key competencies include process excellence, collaboration, communication, organizational skills, emotional intelligence, open-mindedness, critical thinking, and a solution-oriented approach.

Be part of our TP family. It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets