TDA - Operational Support Technician (68268)

Operational Support Technician

Salary Information: A13, $4,150.00/MO. State Classification: 1912 - Inventory and Store Specialist I. FLSA Status: Nonexempt. Posting Number: 26-68268-1. Location: Austin, TX. Telework Option: TDA does not offer telework, and all employees are required to be physically present for work.

How To Apply

Apply online via CAPPS. Applicants applying in WIT must complete the supplemental questions to be considered for the position. To complete the supplemental questions, go to CAPPS Recruit.

Who Are We

The Texas Department of Agriculture’s key objectives are to promote production agriculture, consumer protection, economic development and healthy living.

What You’ll Do

The Operational Support Technician will perform a variety of technical support work duties for the Operational Support section of the Texas Department of Agriculture’s (TDA) Agency Administration Division to facilitate the overall efficiency and effectiveness of the division. Work under general supervision with moderate latitude for the use of initiative and independent judgment. Primary responsibilities include:

• Assisting with maintaining central office motor pool vehicles to include checking out vehicles, washing/vacuuming and regularly scheduled maintenance.
• Assisting with office moves to include setting up and tearing down cubicles and moving furniture and boxes.
• Answering a high volume of incoming calls on a multiline telephone system and greeting guests/officials from all levels of city, county, state and federal government, as well as from the public and private sector in a prompt, courteous and professional manner.
• Assisting in the response, reporting and coordination of facility operations for buildings owned/leased by TDA.
• Assisting in operating a heavy-duty forklift, pallet jacks and other warehouse equipment including a large cargo van and other TDA warehouse vehicles.
• Assisting with the construction, maintenance, set-up and teardown of exhibits and displays.
• Running errands, making deliveries or transporting vehicles.
• Assisting other Support Services staff as needed.
• Performing other duties as assigned.
• Following all TDA policies and procedures.

Qualifications

Qualifications/requirements for the position (the application must state how each of the following qualifications are met - resumes do not take the place of the required state of Texas application which must be completed in CAPPS or WIT):

• Graduation from high school or equivalent.
• Work experience in stocking, arranging, and/or transferring inventory.
• Work experience in providing customer service.
• Preferred qualifications include work experience with office moves to include setting up and tearing down cubicles and moving furniture and boxes or experience operating a forklift, manual floor-jack, 4-wheel dolly and 2-wheel adjusting dolly.

Knowledge, Skills, Abilities

Skill in providing excellent customer service to both internal and external customers; operating a personal computer and applicable software; operating a forklift, manual floor-jack, 4-wheel dolly and 2-wheel adjusting dolly; accurate typing and data entry and effective verbal and written communication, human relations and organizational skills. Ability to work in a setting requiring self-motivation/cooperative decision-making and to work effectively with diverse groups of people; multi-task in a fast-paced environment; work effectively under pressure and meet strict deadlines while maintain extreme attention to detail; adapt successfully and quickly to change and deliver quality results in a timely manner; plan, organize and work independently, as well as within a team environment; operate a box van, a 24-foot truck and a truck with trailer in a safe manner; exercise sound judgment and discretion; and to maintain the highest level of confidentiality.

Physical Requirements Working Conditions

Requires working in a normal office work environment and occasionally working in a non-air-conditioned warehouse. May involve walking; standing; pulling and pushing; kneeling, stooping and bending; safely lifting and carrying items weighing up to 75 pounds; and driving a state vehicle. May involve travel (up to 10%), occasionally overnight.

Telework Work Hours

The agency does not offer telework. TDA employees are required to be physically present for work. The agency’s core business hours are from 8:00 a.m. to 5:00 p.m., Monday through Friday. TDA also provides limited customer service between 6:00-8:00 a.m. and 5:00-6:00 p.m.

H-1B Visa Sponsorship

We are unable to sponsor or take over sponsorship of an employment Visa.

Benefits

The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include: Retirement Plan; Paid Group Health Life Insurance for employees; Paid Holidays; Paid Vacation Leave; Paid Sick Leave; Longevity Pay; Dental; Vision; Dependent Optional Life Insurance; Voluntary ADD Insurance; Dependent Health Life Insurance; Health Dependent care flexible spending accounts.

Only candidates selected for an interview will be contacted. A skills exercise may be conducted at the time of the interview. Due to the high volume of applications, we do not accept telephone calls. If you submitted your application through the CAPPS Career Center, you may also check the status of your application by accessing your profile and selecting My Job page and selecting My Submissions.

A valid government-issued driver’s license, which is recognized by the Texas Department of Public Safety and in good standing, and an acceptable driving record are required. TDA will verify this information with the Texas Department of Public Safety. Applicants with a driver’s license not issued by the State of Texas should obtain and be prepared to provide a copy of their current driving record on or before their first day.

Background Checks: A criminal conviction records check is required for applicants who are selected for a position. Equal Employment Opportunity (EEO): TDA is an equal employment opportunity (EEO) employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, genetic information, military status, or protected activity. Reasonable Accommodations: If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview or an HR representative at 512-463-7423. Whenever possible, please give the hiring or HR representative sufficient time to consider and respond to your request. TDA participates in E-Verify and will provide the Social Security Administration and, if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. Military and Former Foster Child Employment Preference: TDA complies with the provisions of the veterans and former foster child employment preference acts. Please contact our Human Resources-Veterans Liaison at (512) 463-7454 for assistance. Go to https://texasskillstowork.com/, https://www.onetonline.org/, or http://www.careeronestop.org/ for assistance in translating your military experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Additional Military Occupational Specialty (MOS) Code or Crosswalk information is available from the Texas State Auditor’s Office at Property, Management and Procurement MOS Codes.