Specialist - repossession & Remarketing, AACU Payment Collection And Recovery

American Airlines Credit Union Repossession Specialist

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

This job is within the American Airlines Credit Union. The role is responsible for managing all aspects of the repossession process, including review, recommendation, and sale of repossessed collateralized loans at American Airlines Credit Union. This position strives to minimize losses to the Credit Union, while at the same time being member advocates that help members recover from financial difficulties.

What you'll do:

• Contact members to negotiate acceptable payment arrangements
• Answer repossession related calls from members, agents, and auctions
• Work closely with remarketing company to sell repossessed collateral (autos, boats, planes, etc.) at highest possible auction bid, thereby reducing the members deficiency and charge-offs
• Review recommended accounts and follow up with Collectors for additional information if needed
• Assign loans for repossession
• Monitor repo agent performance and update as needed
• Send required letters according to repossession and remarketing procedures
• Order titles and sends to auction
• Approve floor prices, invoices, and bids of sale
• Review condition of collateral to determine and establish appropriate pricing
• File damage claims with our insurance provider
• Cancel GAP insurance and any Vehicle Service Contract, if applicable
• Prepare monthly reports for Management summarizing results and repossession performance
• Initiate Workout Loans on deficiency balances
• Work with collateral protection insurance company to ensure that proper insurance coverage is attained
• Process impound notices and review for pick up
• Perform periodic system testing specific to repossession processes
• Assist Collectors with incoming ACD calls
• Perform other duties as assigned, including back-up support to other specialties (e.g., Bankruptcy, Legal, etc.)

All you'll need for success:

Minimum Qualifications- Education & Prior Job Experience:

• High School Diploma or GED

Preferred Qualifications- Education & Prior Job Experience:

• College degree in Business or equivalent relevant field or equivalent relevant industry experience
• Minimum 3 years' experience in collections, including repossessions and remarketing
• Knowledge of FDCPA and the Texas Act

Skills, Licenses & Certifications:

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to handle legal matters, such as suits for foreclosure, sequestration, writs and judgments
• Demonstrates well-developed decision-making skills and the ability to exercise good judgment, with a strong emphasis on reaching decisions that are in the best interest of AACU
• Ability to effectively communicate with all levels both verbally and written
• Ability to interact professionally with all organizational levels
• Ability to work independently and with minimal supervision
• Skilled in effective time management skills and proficiency while handling multiple projects/tasks
• Bilingual in Spanish is a plus
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

What you'll get:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American. From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.