Servicenow Discovery Admin

ServiceNow Discovery Admin

The ServiceNow Discovery Admin / Implementation Specialist is responsible for configuring, managing, and optimizing ServiceNow Discovery within client's ITOM Visibility framework. This role ensures accurate and efficient discovery of infrastructure and applications, supports CMDB health, and aligns with executive goals for operational excellence and audit compliance. In this role, you will:

Discovery Configuration & Management

• Administer the Discovery Admin Workspace to monitor, track, and complete discovery tasks.
• Configure Discovery schedules, MID Server settings, and probes/classifications to ensure comprehensive coverage of client's infrastructure.
• Manage error tasks, ECC queue load visualizations, and diagnostic tools to proactively resolve issues.

CMDB & ITOM Integration

• Create and maintain Configuration Items (CIs) and Application Services.
• Collaborate with platform architects to align CMDB structure with CSDM 5.0 and enterprise architecture standards.

Operational Excellence

• Generate and analyze on-demand reports and insights to optimize discovery operations.
• Fine-tune MID Server configurations for performance and coverage.
• Ensure all discovery activities are documented with an audit trail and align with client's executive goals and value creation strategy.

Collaboration & Governance

• Work closely with product teams, platform owners, and executive stakeholders to ensure discovery aligns with business priorities.
• Participate in ServiceNow upgrade readiness and delta certification reviews (e.g., Zurich release).
• Maintain compliance with client's internal policies and licensing standards.

What you'll need to succeed (required skills):

• 8+ hands-on experience with ServiceNow Discovery, CMDB Workspace, and ITOM Visibility plugins.
• ServiceNow Certified System Administrator (CSA) certification required; Delta certification for current release (e.g., Zurich) preferred.
• Strong understanding of MID Server architecture, ECC queue, and troubleshooting techniques.
• Experience with CMDB data modeling, CSDM alignment, and application service mapping.
• Ability to work independently and collaboratively in a fast-paced, audit-driven environment.

Preferred skills: what will help you stand out:

• Experience implementing Discovery in a multi-instance ServiceNow environment.
• Knowledge of ServiceNow platform architecture.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role. Cognizant will only consider applicants for this position who are legally authorized to work in USA without requiring employer sponsorship, now or at any time in the future.

Work model: At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is a hybrid position requiring 3 days onsite at the client location in Dallas, Texas, USA. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.