Service Desk Technician

Service Desk Analyst

Location: Austin, TX 78758

Schedule: Monday–Friday, 7:00 AM–3:30 PM (Hybrid: 3 days onsite, 2 days remote after 90 days)

Approximate Start Date: December 15, 2025

Type: Contract (18 months, with potential for early conversion)

Pay Range: $20–$23.25/hr (flexible based on experience)

Pre-Employment Requirement: Must be willing to submit to fingerprinting background AND drug screening

Overview: Join a fast-paced, enterprise-level IT support team in Austin! We're seeking a mid-level Service Desk Analyst with strong customer service and technical troubleshooting skills to support internal users via phone and chat.

Key Responsibilities

• Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and applications
• Resolve issues via phone, chat, and remote tools
• Support Windows 10/11, Office 365, VPN, Citrix, and MDM platforms
• Use ticketing systems and knowledge base articles to resolve incidents
• Maintain high performance in a metric-driven environment

Qualifications

• 2–3 years of helpdesk experience in a corporate/enterprise setting
• Experience with Windows 10/11, Office 365, and remote support tools
• Prior experience handling phone and chat support (2–3 concurrent chats)
• Familiarity with ITSM platforms (ServiceNow, Remedy, Cherwell)
• Ability to type 40+ WPM and multitask effectively
• Strong communication and customer service skills

Perks & Environment

Opportunity to work with one of the largest financial institutions

Exposure to over 1,500 applications and cutting-edge technologies

Monthly performance reviews and career growth potential

Hybrid work model after 90 days of meeting performance metrics

Job Type & Location

This is a Contract position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $20.00 - $23.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Austin, TX.

Application Deadline

This position is anticipated to close on Dec 2, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.