Service Delivery Manager

Service Delivery Manager

We are looking for a dedicated Service Delivery Manager to oversee and optimize IT service operations for our organization. This role involves ensuring seamless delivery of support and services while fostering collaboration across teams and stakeholders. Candidates should possess a strong technical background and the ability to manage service performance effectively.

Responsibilities:

• Oversee the delivery of IT services, ensuring compliance with established standards and customer requirements.
• Manage and improve service performance by monitoring metrics, identifying areas for enhancement, and implementing solutions.
• Coordinate Remote Desktop Support to address user issues promptly and efficiently.
• Facilitate collaboration and communication using Cisco Webex Meetings to support team and stakeholder interactions.
• Administer and maintain Azure Active Directory, ensuring secure and efficient access management.
• Implement and manage Intune solutions to optimize device and application management.
• Collaborate with cross-functional teams to align IT service delivery with organizational goals.
• Ensure adherence to ITIL practices to drive process consistency and service quality.
• Provide guidance and leadership to the service delivery team, fostering a culture of accountability and continuous improvement.

Requirements:

• Strong knowledge and experience with ITIL methodologies and best practices.
• Proven expertise in Remote Desktop Support for troubleshooting and issue resolution.
• Familiarity with Cisco Webex Meetings for effective communication and collaboration.
• Hands-on experience with Azure Active Directory and its associated functionalities.
• Proficiency in deploying and managing Intune for device and application management.
• Excellent leadership and organizational skills to manage teams and projects effectively.
• Strong analytical abilities to assess service performance and identify improvement opportunities.
• Effective communication skills to collaborate with stakeholders and present technical information clearly.