Salesforce CRM Administrator

Salesforce CRM Administrator

Salary: $20 - $23/hr. Location: Fort Worth, TX Area Code: 817, 682 ZIP Code: 76114 Start Date: Immediate Shift: 1st Shift: 9-5pm (Mon-Fri) Keywords: #Administrative #SalesforceCRMAdministratorJobs

Benefits:

• Medical with prescription, dental, vision from hire date
• Flexible Spending Accounts (Health Care FSA and Dependent Care FSA)
• 13 paid holidays annually, 10 days of vacation and 5 sick days
• Annual Cash Incentive Plan (bonus)
• $50,000 Life Insurance Policy from hire date
• 401k with company match of 5%
• Employee Assistance Program
• Optional Personal Accident Insurance
• Free Will Preparation
• Retirement Income Account
• EY Financial Planning Program
• Education (tuition) Reimbursement

Responsibilities:

• Manage and own the end-to-end lifecycle of customer support cases-from intake and routing through resolution
• Functional administrator for case operations, ensuring support organization is efficient and customer centric
• Partner closely with Customer Management and Administration along with representatives from other functional areas within the business
• Case Intake, Routing and Workload Management
• Maintain and manage Email-to-Case intake
• Manage responses, email templates, case origin, and intake validation to ensure data completeness and consistency
• Prevent duplicate and spam case creation
• Maintain Case Assignment Rules, Escalation Rules, and presence statuses; configure holidays and business hours that drive SLAs
• Monitor real-time routing, identify bottlenecks and rebalance workloads proactively
• Maintain case statuses, fields and lifecycle transitions

Soft Skills:

• Process-oriented mindset with strong analytical and problem-solving abilities
• Empathy for end users and customers; passion for frictionless support experiences
• Clear communicator with facilitation skills for workshops, training, and stakeholder alignment
• Salesforce experience is a plus

Required Education:

• High School Diploma

Minimum Experience (yrs): 1-2

If you are interested in this role, please apply via the apply now link provided.