QA Analyst (servicenow) - Senior

QA Testing Analyst - Senior

The QA Testing Analyst - Senior is responsible for the planning, integration, testing, scripting, and execution of all testing to ensure proper coverage, schedules, and leads test deliverables review sessions as necessary. Works on multiple projects/systems as a project team member and is considered a subject matter expert for a single project/system. These projects are of moderate to high complexity within one or more development environments.

Duties and Responsibilities:

• Collaborate with the Business Systems Analysts and Development teams in the analysis and review of business objectives and requirements to ensure requirements are testable.
• Actively participate in the review of architectural and technical design specifications.
• Develop, document, and maintain the test data, data validation, end to end testing flows.
• Conducts testing using HNB manual and/or automated test processes and reports results.
• May run database queries in order to supply data validation within test scripts.
• Updates test cases based upon approved change requests.
• Works with BSAs and Development teams on defect analysis and triage.
• Assigns defect severity and manages defects throughout the project.
• Works with colleagues and project managers to meet established target dates and completion of activities/deliverables under changing conditions.
• Creates test status reports per project guidelines.
• Creates test results and test summary deliverables to ensure production implementation readiness.
• Creates and facilitates review of the Test Strategy with the project team.
• Identifies any potential quality issues per defined processes and escalates potential quality issues immediately to management.
• Collects testing sign-off from all testing participants, including cross-impacted application teams.
• Ensures all aspects of testing, such as manual execution, regression, automation, and performance testing, is completed.
• Collaborates with Project Test Lead on estimating the test efforts.
• Collaborates with the project team to support UAT efforts as needed.
• Maintains the regression test bed to meet changing requirements.
• Participates in off-hour production releases as needed.
• Supports the project's warranty period as needed.
• Works under moderate supervision with some latitude for independent judgment and problem solving.
• Provides mentorship to junior team members as needed.
• Understands and follows the project lifecycle methodology consistently.
• Performs other duties as assigned.

Basic Qualifications:

• 3+ years of related experience or an additional 2+ years of IT experience that includes IT Analytics, IT Troubleshooting, or IT Customer Service may be considered.
• ServiceNow platform knowledge and experience; especially, in Human Resource Service Delivery, Financial Services Operations, Workplace Service Delivery, Integrated Risk Management, Governance Risk Compliance, and Legal Service Delivery.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) certification
• Negotiation skills with the ability to influence others by information/knowledge sharing
• Proficiency in using testing tools [ServiceNow Automated Testing Framework (ATF)], in addition to in-depth knowledge of common testing methods, terminology, and industry best practices.
• Excellent verbal and written communication skills with the ability to explain system issues clearly and concisely to all levels of management, and establish effective working relationships with our internal customers
• Ability to manage multiple testing projects in a fast-paced environment to meet deadlines
• Experience in an Agile-Scrum environment
• Knowledge of data structures, data management practices, various corporate security rules, legal and regulatory obligations such as PCI, SOX or similar standards
• Advanced knowledge of using software packages or tools for processing or displaying data

Exempt Status: Yes (not eligible for overtime pay)

Workplace Type: Office

Our Approach to Office Workplace Type: Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range: 57,000.00 - 113,000.00 USD Annual

The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays, and paid time off (PTO). Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written, and fully executed Master Service Agreement and Statement of Work for consideration.