Patient Services Specialist PRN - medical Center (bilingual)

Patient Services Specialist Prn

Job location: 6560 Fannin (hybrid) PRN

Serve as a primary liaison between patients, families, and healthcare providers to ensure clear and compassionate communication

Support Spanish-speaking patients by providing interpretation and culturally sensitive guidance throughout their care journey

Coordinate patient appointments, follow-ups, and referrals across departments and services

Foster a positive patient experience by addressing concerns and helping resolve service-related issues

Maintain accurate records and ensure timely updates in electronic health systems

Collaborate with clinical and administrative teams to improve patient flow and satisfaction

Work in a hybrid setting, balancing remote tasks with on-site responsibilities as needed

Must be bilingual in Spanish

At Houston Methodist, the Patient Services Specialist PRN is responsible for providing customized concierge assistance to patients serving as the primary point of contact for all inpatient, outpatient, and physician office facilitation for their respective patients. The Patient Services Specialist PRN facilitates services for patients appropriately, thereby enhancing the reputation of Houston Methodist and is a fundamental contributor to the patient experience.

People Essential Functions

Serves as main point of contact for all inpatient, outpatient, and physician office facilitation to include routing and handling requests appropriately. Applies in depth knowledge of hospital services as well as an ability to handle multiple tasks at once in a fast moving and dynamic environment.

Cultivates relationships with physician offices, professional services, and other hospital departments to ensure seamless coordination of patient encounters.

Enhances patient experience by providing customized concierge assistance to each patient throughout the patient's entire visit.

Service Essential Functions

Delivers prompt and personalized service to patients, handles multiple requests including but not limited to information, medical appointments, rescheduling, cancellations, etc. while delivering culturally appropriate high-end concierge service to each patient. Develops creative, meaningful solutions for patients and family members. Will provide language assistance as needed.

Proactively resolves patient concerns to reach resolutions in a swift manner to avoid interruptions of services.

Communicates effectively with patients, family members, co-workers, medical staff hospital personnel, and all other clients; treats all individuals with dignity and respect and participates in activities to improve working relationships within the department.

Stays abreast of hospital services offered to better assist patients.

Quality/Safety Essential Functions

Provides appropriate and accurate documentation/tracking in (CRM) systems for each patient.

Partners with Finance to ensure an efficient and complete patient registration process.

Understands legal and liability considerations of maintaining confidentiality and addressing situations of necessary information disclosure; including confidentiality and mandated reporting of information to include federal, state, and organization.

Finance Essential Functions

Enters basic insurance and demographic information into appropriate data systems to streamline patient processing.

Provides support on auditing patient types such as International, International 1, Platinum, and/or Corporate patient information and collecting referral information on all patients whose services are facilitated at our hospitals.

Growth/Innovation Essential Functions

Engages in special projects and committees as assigned by manager.

Seeks opportunities to drive new initiatives when needed and assumes alternative roles and responsibilities within the office as needed.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Education

Bachelor's degree

Work Experience

Five years of experience in a hospital setting required, preferably within a patient services environment where routine resolution was required and knowledge of operations was critical

Licenses and Certifications - Required

N/A

Knowledge, Skills, and Abilities

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

Proficiency in oral and written Spanish or Arabic

Proficiency in medical terminology

Comprehensive knowledge of physician referral protocol and hospital policies and procedures

Supplemental Requirements

Work Attire

Uniform No

Scrubs No

Business professional Yes

Other (department approved) No

On-Call

No

Travel

May require travel within the Houston Metropolitan area No

May require travel outside Houston Metropolitan area No

Company Profile:

Known for its clinical excellence, compassionate care and world-class physicians, Houston Methodist Global Health Services treats thousands of international patients from more than 60 countries. In addition to international patient care, Houston Methodist Global Health Care Services offers advisory services, and training and development to health care professionals and organizations around the world. Houston Methodist is an Equal Opportunity Employer.