Patient Service Specialist - Medical Front Office

Patient Service Specialist (Pss) - Baylor Scott & White Institute For Rehabilitation

Baylor Scott & White Institute for Rehabilitation, Grapevine, TX

Hours: Vary between Monday - Friday 7am - 7pm

Full Time

Compensation depends upon candidate's years of experience and internal equity. This is an entry-level position. Starting salary: $18 - $25 per hour based off experience.

Benefits of becoming a Patient Service Specialist with us:

• Health, dental, and vision insurance
• Life insurance
• Prescription coverage
• Paid time off (PTO) and extended illness days (EID)
• A 401(k) retirement plan with company match
• Short and long term disability
• Personal and family medical leave
• PSS Ladder Program

Eligibility and effective dates vary.

Responsibilities

Looking for a full-time float. Preferred candidate is organized, detail oriented, flexible and able to work well with others or independently. A self-starter that can provide outstanding customer service and get things done.

We process referrals, schedule patients complete the intake process & data entry, insurance verification, authorizations and review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other tasks as needed.

• Coordinates patient appointments, working with center manager to minimize cancellations and support treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scans and maintains medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all requests for information from patients, other departments, and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Qualifications

High school diploma or GED is required.

Preferred experience:

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

Equal opportunity employer including disabled/veterans.