Patient Service Specialist - Medical Front Office

Patient Service Specialist (Pss) - Float

Baylor Scott & White Institute for Rehabilitation Dallas, TX Hours: vary between Monday - Friday 7am - 7pm Full Time Candidate will be required to travel to multiple outpatient clinics. Areas of coverage: Dallas Preston Hollow, North Dallas Coit, Farmers Branch, Irving Kinwest, Irving MacArthur, North Arlington.

Compensation depends upon candidate's years of experience and internal equity. This is an entry-level position. Starting salary: $18 - $25 per hour based off experience.

Benefits of becoming a Patient Service Specialist with us: We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, dental, and vision insurance; life insurance; prescription coverage
• Paid time off (PTO) and extended illness days (EID)
• A 401(k) retirement plan with company match
• Short and long term disability
• Personal and family medical leave
• PSS ladder program

***Eligibility and effective dates vary

Responsibilities

Looking for a full time float. Preferred candidate is organized, detail oriented, flexible and able to work well with others or independently. A self-starter that can provide outstanding customer service and get things done. We process referrals, schedule patients complete the intake process & data entry, insurance verification, authorizations and review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed.

• Coordinates patient appointments, working with center manager to minimize cancellations and support treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Qualifications

HS diploma or GED is required

Preferred experience:

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

Equal opportunity employer including disabled/veterans