Office Services Associate

Office Services Associate

The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics copy and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other Williams Lea service lines as needed.

Job qualifications:

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal banking or large corporate environment.
• Skilled in the use of mail phone email digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create maintain and enhance customer relationships.
• Good written and verbal communication skills including detail oriented telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Supervision:

• Number and titles of direct reports if any: n/a.
• Received: Lead Office Services Associate Supervisor Manager Director.

Job duties:

• *Utilize appropriate logs for all office services work.
• *Ensure that job tickets are properly filled out before beginning work.
• *Perform work in office services primarily reprographics mail and intake functions according to established procedures.
• *Follow procedures to run jobs in proper order.
• *Communicate with supervisor or client on job or deadline issues.
• *Meet contracted deadlines for accepting completing and delivering all work.
• *Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper toner supplies.
• Answer telephone emails and place service calls when needed.
• Interact with clients in person over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Working conditions:

Position operates at sites with maximum of 24/7 operations. Individual shift requirements wil...

Requirements:

Customer Service, Office Functions, Operations, Procedures, Policy, Answering Inbound Calls, Supervising, About Time, Hiring Processes, Scanning, Receptionist Duties, Troubleshoot, Facility, Digital, Communication Skills, Scanning Documents, Maintain Logs, Machinery, Paper, Quality Assurance, Distribute Faxes, Overtime, Service Calls, Confidential Documents, Perks

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals including medical vision dental and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. Robert Half is not a law firm and does not provide legal representation. Robert Half project lawyers do not constitute a law firm among themselves. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.