Marketing Support Specialist - 3343046

Marketing Support Specialist

IQVIA, in partnership with our client Boston Scientific – Interventional Oncology, is looking for a highly organized and detail-oriented Marketing Support Specialist. This position requires someone who can work effectively in a team environment and independently. This role will interact with customers daily, ensuring prompt professional communication is a must.

Responsibilities unique to this position include building strong relationships with our customers, Client Legal Counsel, BSCI Legal Counsel, the team, and leadership.

Responsibilities:

• Plan, initiate, and facilitate completion of Business Associate Agreements, as the customer-facing liaison between Client Legal Counsel and BSCI Legal Counsel and the Marketing team.
• Track the progress of Agreements with client Legal counsel and BSCI Legal counsel and key stakeholders.
• Follow up to ensure agreements are progressing through the review and approval process while ensuring all steps are being followed appropriately and in a timely manner.
• Manage and track status of BAAs.
• Communicate signed agreements once finalized.
• Identify, communicate, and document issues and/or gaps across agreements.
• Create, maintain, and recommend enhancements to policies and procedures that impact the BAA process and customer collaboration.
• Track, analyze, and interpret metrics related to BAA process to identify trends and areas for continuous improvement.
• Provide broad troubleshooting support for field teams and customers and support virtual training initiatives.
• Create how-to documents and work instructions to support internal and external processes.
• Coordinate with Health Care Professionals (HCP) and customer legal counsel, ensuring timely submission of requests following feedback, in alignment with compliance and transparency requirements.
• Partner with internal stakeholders (Legal, Compliance, Customer Service and Marketing teams) to ensure consistent processes and accurate documentation across projects.

Requirements:

• 4-year degree from accredited college or university.
• Proven track record of excellent and timely customer service.
• Highly organized with significant attention to detail required.
• Proven ability to manage multiple projects and competing priorities with success and accuracy.
• Strong organizational, communication, and project-management skills.
• Proven expertise in Microsoft Office Suite, particularly Excel, PowerPoint, Word, and Salesforce.
• Excellence in HCP relationship management.
• 1-2 years industry experience in light medical device, pharmaceutical, or biotech preferred.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us. EEO Minorities/Females/Protected Veterans/Disabled