Lead Revenue Operations Analyst - Remote Eligible

Sprinklr Job Opportunity

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Sprinklr's GTM Planning & Compensation Design team exists to enable predictable and scalable revenue growth by removing friction between strategy and execution. The team is a part of our Global Revenue Operations and is a highly visible function working cross-functionally with marketing, finance, C&T and GTM leadership. This role will be critical to driving the annual planning process, which includes target setting, capacity planning, and compensation design. The team is also responsible for regular cadence processes to administer quotas and compensation plans.

What You'll Do:

• Manage key workstreams and milestones in the annual planning process across capacity planning to target setting
• Support Field Operations partners with planning – standardize process/outputs across theaters and create feedback loop
• Work closely with FP&A to understand financial priorities and model assumptions to iterate on top-line targets and resourcing
• Maintain birds-eye headcount view of the entire GTM organization and conduct variance-to-plan analyses
• Partner closely with C&T and sales leadership on regular cadence headcount forecasting and hiring accountability
• Develop an in-depth understanding of sales process while surfacing data driven recommendations to influence sales strategy and direction
• Drive monthly processes on quotas and compensation plans (e.g. new hires, shifts in POD model/territories)
• Support monthly sales SPIFF calculations

What You'll Need:

• 5+ years of experience in Revenue/Sales Operations at a growth SaaS organization
• Familiarity with SFDC and GTM systems
• Strong analytical skills and proficiency in Excel & PowerPoint
• Success in running tight project timelines, communicating across business units
• Bias for action and a history of solving problems as you spot them
• Sense of curiosity to wonder "why"

Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.

Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

Sprinklr believes that customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process.

The base salary range for this role is $100,000 - $166,000. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr's discretionary bonus plan, commission plan, and/or equity plan, depending on role. US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection.

Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.