IT Support Technician

IT Support Technician

As an IT Support Technician, you will make an impact by supporting the stability and performance of the organization's end-user technology environment. By resolving incidents quickly, maintaining device reliability, and ensuring consistent adherence to IT standards, you help minimize downtime and keep business operations running smoothly. Your work directly contributes to system uptime, efficient issue resolution, and a predictable, well-supported user environment. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Senior Manager.

In this role, you will:

• Diagnose and resolve desktop, laptop, and mobile device issues through phone, chat, web tickets, and in-person support.
• Support mobile devices and manage configurations using Mobile Device Management (MDM) tools.
• Assess incoming issues and determine the best path to resolution.
• Walk customers through troubleshooting steps with clear, supportive communication.
• Escalate complex or unresolved issues to senior support teams as needed.
• Provide accurate information on IT tools, products, and services to help employees work effectively.
• Follow ITIL-aligned processes for incident, request, and escalation management.
• Ensure compliance with internal standards related to device setup, security, access, and configuration.

Work model: At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Austin, TX. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered:

• 1+ years of professional IT support experience, across areas such as service desk operations, desktop troubleshooting, and mobile device support.
• Hands-on experience with Mobile Device Management (MDM) tools.
• Proficiency within Mac OS and iOS environments.
• Familiarity with ITIL V3 or V4 practices and workflows.

These will help you stand out:

• Strong diagnostic and technical problem-solving abilities.
• Ability to communicate technical steps clearly and efficiently.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.